DPD launches new app to tackle missed deliveries

DPD has launched a new app that will allow customers more control and options regarding the delivery of a parcel.

Called ‘Your DPD’, the app enables customers to create their own profile, set their delivery preferences and track deliveries. The app even allows customers to request that drivers always avoid certain times of the day, such as the school run.

The app also can automatically alert the DPD driver when an app user returns home. So if a parcel couldn’t be successfully delivered earlier in the day, the driver can now make another delivery before they finish their round. The app user is sent a notification to advise that the driver is returning with their parcel.

This video explains some of the features:

Not only does the app help you track your parcel, you can also instruct that it be delivered to safe place or a specific neighbour and change the delivery day. And a new feature allows you to get a second chance delivery in the same day. If you missed the delivery earlier in the day, but are now home you can inform the driver and hopefully the driver can fit you in again same-day.

DPD’s CEO Dwain McDonald commented: “Our mission is to use the best technology available to put customers in complete control of their own deliveries. Our unique Predict and then Follow My Parcel services helped personalise parcel delivery. The Your DPD app takes that personalisation to a whole new level by letting you build your own delivery profile and dictate how you want to receive your DPD parcels.

For the first time, customers can genuinely create their own parcel plan and be confident that whatever happens, they will have a range of choices, up to the minute information and real-time in-flight options to ensure they never miss a delivery again.”

The app is available for download from today. Apart from the fact that the last thing I need is another bleeding app, this does all look excellent. And it’s further evidence that DPD are leading the pack when it comes to innovating in the delivery space.