eBay UK display “Free Postage” as charged for postage

Charged PostageA number of people have discovered that their “Free Postage” listings on eBay UK are being presented to buyers with a chargeable postage method displayed, making it look like their items are more expensive than they really are.

What appears to be happening is that they cost for their second postage option is being displayed instead of the first free postage option. As an example one user posted a search image on the eBay forums for a £100 bag with an additional £10 postage cost – that’s a price increase of 10%.

In this case their first postage option was for “Free P&P United Kingdom Economy Delivery (Royal Mail 2nd Class)” , but eBay were displaying their second postage option “£10.00 United Kingdom Express Delivery (Royal Mail Special Delivery (TM) 1:00 pm)”.

Postage Options

It appears that if you can get customer services to understand the problem that they may be able to fix your affected listings – at least the one mentioned above has been fixed. However we are still seeing others with the same issue live on eBay on Sunday evening.

Have you checked your listings – do you have any that should display Free Postage but which the cost of your second postage option is showing?