OfCom blasts BT services to SMEs

How long should it take for a business to get a new phone line installed? A lot more than a month, apparently.

New figures show that since 2011 the average time between an SME customer’s order, and the line being ready to use, has increased from 40 working days to 48. OfCom wants that timeframe reduced to 46 days by the end of March 2017 and returned to 40 days by 2018. These seem like weak requirements to me. Stone age deadlines in a digital world. Call Mr Flintstone.

Jonathan Oxley at Ofcom says: “BT is relied on by many companies to install these lines, and its performance has not been acceptable. These new rules will mean companies across the UK benefit from faster installations times, greater certainty about installation dates and fast repairs if things go wrong.”

I’m personally astonished that in the digital age we’re talking about time frames like this at all. 40 days? It’s surely possible to halve such horizons.