STOP PRESS: eBay UK rethinks Royal Mail tracking penalties
The February 20th deadline for eBay’s new Seller Standards is looming. That’s when eBay will be enforcing the new regulations they announced last year. They could have a real impact on your Top Rated Seller status.
We’ve written about the new standards previously and also highlighted some of the problems.
And plenty of Tamebay readers were telling us that they were already not uploading Royal Mail tracking or considering making such a change.
And with just hours to go before those new standards come into force, eBay has told Tamebay that it will be exempting some Royal Mail services from the metric, as long as eBay sellers upload the relevant tracking numbers. This makes a great deal of sense because sellers were being penalised for doing a great job and updating eBay with tracking data in the spirit of helping buyers.
Here’s what eBay say about this moratorium: “We’re currently working in partnership with Royal Mail to find a solution to the issue around tracking on a number of their services. In the meantime, to protect sellers, we will be automatically removing any late deliveries sellers might incur when using Royal Mail Tracked/Royal Mail Signed For services, as long as you’ve uploaded the tracking number to My eBay.”
The Royal Mail services that services that eBay will exempt are:
– Royal Mail 1st Class Signed For
– Royal Mail 2nd Class Signed For
– Royal Mail Special Delivery
– Royal Mail T24
– Royal Mail T48
This is clearly good news and a response to seller feedback and it’s good that eBay have taken all that on board. Obviously it would have alleviated a great deal of anxiety and heartache had such a move been announced earlier, but better late than never.
We are sure that you won’t be shy about offering your views on this welcome change of tack from eBay. What do you think?