Royal Mail missed 1st class delivery targets in Q3

Royal Mail’s latest Quality of Service report, in the period up to December 6th, is out revealing that whilst they beat their target for delivering 2nd Class post on time. Royal Mail missed the goal for 1st Class post.

Only 91.1% of First Class mail was delivered the next working day in the third quarter of the financial year against a target of 93.0%. First Class mail was also behind target with 92.4% of mail arriving the next working day, over the eight months to 6 December 2015.

The report reveals that 98.5% of Second Class mail was delivered within three working days in the third quarter of the financial year. Second Class mail beat its quality target over the first three quarters of the 2015-16 financial year,with 98.8% of mail delivered within three working days, against a target of 98.5%.

Sue Whalley, Chief Operations Officer at Royal Mail said: “Our postmen and women work exceptionally hard endeavouring to deliver to these demanding targets, which are some of the highest in Europe. We are disappointed to be behind the First Class target in the period up to early December, which saw severe weather impacts in parts of the UK; while we are pleased to have met the Second Class target. We remain more focussed than ever on continuously improving and maintaining high standards of service”.

Marketplace Metrics

What is really of interest to Tamebay readers is how these results match against your Amazon and eBay performance standards – especially the new on-time delivery metrics. Unfortunately the Royal Mail’s Quality of Service performance figures are useless to us as they don’t break out letter traffic and parcel post separately.

We’d love to see performance figures differentiating between 1st and 2nd class letters vs 1st and 2nd Class parcels. Where are the metrics on Tracked 24 and Tracked 48 products, are these as reliable, more reliable or less reliable then 1st and 2nd class post (we suspect that they’re more reliable, but only from personal experience of receiving parcels).

Even if Royal Mail split their figures between letters and parcels, their 2nd Class delivery target wouldn’t mean much so far as eBay are concerned and eBay predict a two day delivery target but Royal Mail report on a three day target – It would be very interesting to discover how many 2nd Class items were delivered within two days as opposed to three days.

This will be an interesting year for Royal Mail as they roll out 2D barcodes. Currently the barcodes are being used on millions of parcels but Royal Mail don’t have tracking and reporting in place. This is likely to be the first time retailers can differentiate between letters and parcels in Royal Mail’s Quality of Service and establish if parcel post is more or less reliable than letter post for the same service.

NB This article was edited to reflect dates. Royal Mail’s Q3 period ended the 6th December and so did not include the Christmas 2015 period