Retail Industry Trends of 2016 – Expert Views
Brightpearl have asked five industry experts plus me for their predictions of the retail industry trends we’ll see in 2016, and their top tips for multichannel merchants to help them succeed.
The standout theme for me is that customers are expecting more from small retailers. They expect small retailers to act like big retailers and engage with them more than ever before, across multiple platforms including marketplaces, cost per click advertising, social media and in house marketing.
You can read all six sets of predictions on the Brightpearl blog.