eBay buyers are more hard work than Amazon buyers

The received wisdom, for some time, has been that eBay buyers need more coddling and make more complaints than Amazon buyers. And finally we have proof that backs up that widely held supposition.

Whether it’s Item Not As Described complaints, lost parcels or returns, one seller’s experience seems to unequivocally show hat eBay buyers really are much more hard work than Amazon buyers. An eBay and Amazon trader going by the name Bigian13 on the Webretailer forums has compiled the numbers for his trading in January 2013.

Here is the tally of total sales over the period in question:

Total sales:
eBay – 1511 (22.65%)
Amazon FBM – 1375 (20.61%)
Amazon FBA – 3415 (51.17%)
Other – 372 (5.57%)

And for those sales here are the activities required:

Number of messages received:
eBay – 732 (91.62%)
Amazon FBM – 64 (8.01%)
Amazon – FBA – N/A (0.00%)
Other – 3 (0.37%)

Item not received claims:
eBay – 124 (99.2%)
Amazon FBM – 1 (0.8%)
Amazon FBA – N/A (0.0%)
Other – 0 (0.0%)

Returns:
eBay – 24 (92.3%)
Amazon FBM – 1 (3.85%)
Amazon FBA – 1 (3.85%)
Other – 0

Claims for Not As Described:
eBay – 47 (100%)
Amazon FBM – 0
Amazon FBA – 0
Other – 0

So what’s it all about? Are eBay buyers just generally more picky? It seems hard to explain that because I reckon that most eBay buyers are also Amazon buyers too.

Or is it, as I suspect, an aspect of the marketplaces themselves. What do you think? What makes for these striking differences of behaviour on eBay and Amazon?