Yodel appoint ex 2nd in command at Arriva as new CEO

Mike Cooper YodelYodel have appointed Mike Cooper as their new chief executive officer, after his predecessor stepped down last July. Mike will officially take up the position on the 1st of February 2016, reporting to the shareholders.

Prior to joining Yodel, Mike spent nine years at Arriva the passenger transport provider, where he was deputy CEO and managing director, overseeing £1bn+ turnover and 30,000 employees, providing a wide range of transport services.

He also spent five years at easyJet as chief commercial officer, and four years at Thomson Holidays, where he was managing director of the direct sell business.

Commenting on the appointment, Dick Stead, executive chairman of Yodel, said: “Mike has an impressive track record of galvanising people to deliver exceptional results and using consumer insight to drive a great customer experience. He will focus us still further on our ever improving service levels and provide impetus to Yodel’s growth ambitions”.

The announcement follows a successful Christmas peak for Yodel, when they handled 22 million parcels between 22nd November and 24th December while achieving record customer satisfaction levels.