What should eBay’s 2016 New Year’s Resolution be?
Obviously businesses don’t make resolutions with the arrival of a New year.And even if they did they wouldn’t necessarily tell us what they are. But if they did, what should ebay resolve to do better in 2016? Here are a few ideas. What would would you suggest?
Platform stability: Over the course of 2015 (and indeed 2014), at Tamebay we reported on more than a few serious site problems that had significant impacts on eBay sellers’ ability to trade. We’re not talking about little glitches and wobbles here and there but big, serious, long and inconvenient site outages.
Obviously, all websites have problems from time to time. Facebook, Twitter, PayPal Amazon and indeed Google have all had downtime in recent months but eBay does seem to have a specific problem with site stability.
eBay always makes the right noises after such problems but then another outage occurs with little compensation for sellers who make their livelihood on the marketplace.
The scale and complexity of eBay makes the task tricky but #1 on eBay’s 2016 list has surely got to be a commitment to avoiding any big outages this year.
Improved seller offering: It seems to me that the tools that eBay offers to sellers are pretty old. Turbo Lister is a case in point: it’s invaluable but ancient. The seller apps too aren’t that fabulous. It speaks volumes that most sellers use non-eBay told when their enterprise expands past the basics. We’d love to see investment and innovation in the offering eBay provides for sellers.
Be eBay (not Amazon): Stuck record time. eBay represents a unique and vital service and it also has a vibrant and exciting past. eBay does best when it seeks to be the venue for a myriad of businesses selling fun and varied items in it’s own way. It isn’t Amazon. Rediscover the eBay USP and prosper.
If the talk is to be believed, now unshackled from PayPal it enjoys the freedom to concentrate on the core business of selling stuff. We’ll find out whether that’s true before the year is out.