Royal Mail DMO and Parcelforce WDMO Neopost contract
At the tail end of 2015, Royal Mail signed a 3 year contract with Neopost to provide managed services, software and systems relating to Dispatch Manager Online (DMO) for Royal Mail and and Worldwide Dispatch Manager Online (WDMO) for Parcelforce.
Neopost have been providing support back as far as 2003 for WDMO, although DMO is a relative new comer having replaced the older desktop Royal Mail Despatch Express software in 2013
Under the terms of the contract, Neopost will upgrade the support services it currently provides for the two systems, and ensure that the software and hardware is continually upgraded in advance of projected parcel volume increases.
Neopost will also work closely with Royal Mail and Parcelforce to enhance the functionality and performance of DMO and WDMO in line with the evolving needs of shippers and their customers for increased flexibility, visibility and processing speed in the future.
Neopost are also the parent company for Temando, an an intelligent shipping and fulfillment platform, designed to help retailers to manage the entire process from the shopping cart to delivery.