Update on eBay site glitches with fee credits

On Saturday, November 14, eBay was glitchy and unresponsive giving slow access to the site. eBay have reported this was due to network connectivity issue in one of their data centers and acknowledged that eBay users experienced intermittent difficulties when trying to use eBay.

eBay have said that the situation has been resolved, and that no action is required by you, your seller status won’t be affected, and fees will be credited for listings that were scheduled to end between 6:25 AM to 2:49 PM on Saturday the 14th.

Fee credits will be applied to Auction-style listings that ended within this window of time (except those that sold for a Buy It Now price) and for Fixed price listings that ended within this window of time without a sale (with the exception of 30-day and Good ‘Til Cancelled listings). Credits will be applied to your account and reflected on your next invoice.

In addiont any transaction defects eBay can identify as resulting from this event will be removed and not impact your performance record.

Steve Boehm, eBay Senior Vice President of Global Customer Experience has apologised saying “We understand the impact that situations like this can have on your business, and we sincerely apologize for this disruption. As always, thank you for being a part of the eBay community“.