DPD respond to parcel profile reviews
DPD are one of our favourite couriers. We absolutely love their tracking and we know many Tamebay readers and their customers feel the same, which is why so many of you use their services or those of their sister operations, Interlink Direct and Interlink Express.
That’s why it was concerning when we heard some DPD customers had received communications regarding parcel size changes and account closures. In response DPD have asked us to publish the following statement:
We would like to reassure Tamebay readers that we have not made any changes whatsoever to our standard parcel dimensions for retail customers.
Like all carriers, throughout the year we review our customer parcel profiles and if we identify any changes in profile then we will discuss that with the individual customer. As a business, the safe transit of our customers’ goods is our prime concern and any decisions made are always with that in mind.
As Tamebay readers will know, DPD has invested significantly to expand our network capacity to ensure that we are always ahead of the growing demand from our business and online retail customers.
This commitment to providing the best service possible for our customers was evidenced recently with the opening of our new £100m super hub – the biggest of its kind in Europe – which has increased our parcel sorting capacity by 65%.