ReplyManager adds eBay returns management

ReplyManager, the eBay email management platform, have announced the addition of the eBay AfterSale integration allowing eBay sellers to process returns and cancellations directly from within ReplyManager version 6.5.

Now, in addition to managing messages on multiple channels, sellers in the US, UK and Germany will be able to perform all of their customer support needs without having to login into eBay at all.

Jodi Gaines Pereira, ReplyManager CEO explained “The ability to process returns from ReplyManager was one of our biggest feature requests and has been very well received by customers already involved in the testing process”.

The AfterSale integration comes on the heels of the new eBay Seller standards. Although buyer feedback, DSR’s, successful returns and other resolved issues will no longer impact a defect rate, Top Rated Sellers will be required to accept 30 day returns and process them quickly.

Why not just login to eBay?

For sellers also selling on other channels, the ability to consolidate customer service across multiple channels is key. No need to login into multiple platforms to answer messages or respond to cancellation or return requests. But even if sellers sell on eBay only, there are many benefits to using ReplyManager, including:

  • No need to share their eBay ID with staff. Everyone has their own username and password
  • Resolution Center and AfterSale “extras” such as customized standard reply templates and category tags for better organization
  • Automatically sorted and tagged messages based on specific, customized criteria
  • Autoresponders to enhance customer communication
  • Detailed reporting for productivity

In addition to the AfterSale integration, version 6.5 includes the ability to add Notes to cases in the Resolution Center. The new version will be immediately available to new customers and rolled out to existing customers between September 16th and 23rd.

ReplyManager also has plans to enable Amazon and eBay order searches from within messages to make
researching order status, shipping status, etc. easier than ever. A similar feature is already available via
ChannelAdvisor and Linnworks integrations, but this new Order Search feature will be available to anyone
selling on Amazon and eBay. The feature is scheduled for release in October 2015.

ReplyManager have a 15 day free trial if you’d like to test their email management and returns service for marketplace sellers.