eBay UK Seller Release: 30 Day Returns Requirement
From 1 May 2016, eBay are extending the required returns period for eBay Top-rated sellers from 14 days to 30 days for most listings.
From 1 May 2016, you’ll need to offer 30-day returns with money back to qualify for the eBay Top-rated seller discount and badge. eBay say that “This change will help us to stay competitive as a marketplace – and by offering an extended returns period, you can help build buyer confidence and drive sales“.
A few categories will be exempt from this change, but for most sellers on eBay UK this means offering 30 day returns on everything that you sell.
How much will this affect you? I have no data to rely on, but I suspect that most returns are requested within the first week after a product is received. Sure there’ll be the odd edge case that I’m sure most of you could talk about (especially the used once and returned party dresses), but the truth is that after 30 days I can hardly remember what I bought on eBay (or anywhere else) and it’s very unlikely that I’ll want to return it.
Do you believe 30 day returns (rather than the current 14 days) will make much difference to your business? We’d love to hear your views and whether you think being Top Rated is worth offering 30 day returns.