Users report Royal Mail postage label printing glitch

Are you being affected by a Royal Mail postage label printing glitch?

We’ve heard from several sellers who are and it’s causing some despatch headaches in advance of the bank holiday weekend. Tamebay readers report that it’s no longer possible to print labels of letter size. It seems that in the hurry to roll out the barcode developments they may have broken some key functionality.

It seems users cannot print on the A4 size 4xA6-label sheets. The only size printable for letter posting is the A5 size labels, 2 per sheet, which are too big to go on a standard letter A6 envelope.

One Tamebay correspondent wrote: “I have spoken to their poor harassed customer service employees (nicely!) and they say they’ve been getting complaints about this all day. There is no timescale for any fix, and apparently they can’t roll-back the changes because the new barcodes are more important. This is a right old fiasco; it’s simply not practical for me to go to the post office with my packages as there’s always a queue and I simply don’t have the time to wait.”

Have you had a similar experience?

1800hrs 28/8/15 Updated to add:

Update from Royal Mail on Online Postage:

Our online postage channel on is currently not printing postage for the A4 letter format on 4xA6 label sheets. We apologise for the inconvenience this is causing our customers.

We are working to resolve this issue and aim to have the 4xA6 label sheets for A4 letter format available from week commencing 7th September.

The issue with the 4xA6 label sheets is the result of an update implemented on 26th August to add the new 2D barcode to our external shipping labels.

In the meantime, customers can print onto labels that are two per A4 page. Customers can still print four labels per A4 page for Large Letters, Small Parcels and Medium Parcels.