eBay protect German sellers during postal strike

Deutsche PostOn the 18th of June, eBay Germany announced that if buyers leave low Detailed Seller Ratings (DSRs) due to the Deutsche Post strikes in June that they will be discounted in the calculation of the seller status.

eBay Germany are also working for automatic removal of DSRs if the strikes continue into July. We’ve seen no such announcement for UK (and other country’s) sellers shipping into Germany.

We’ve heard from a number of UK sellers who are starting to be seriously affected by the German postal strikes – to the extent that they may have their seller status overseas demoted. Seller status and Top Rated status are calculated regionally, so if you’re suffering from postal delays in Germany it will affect your status for eBay sites in Germany, Austria and Switzerland. Thankfully it shouldn’t affect your UK, Irish, USA or Global (eBay Belgium, France, Italy, Netherlands, Poland, Spain, Australia and Canada) sales.

Sadly there’s very little advice we can offer, apart from where possible stop sending items to Germany through the post (i.e. don’t use Royal Mail where you item will end up with Deutsche Post) and ship via a courier instead.

How has your seller status in Germany been affected – do you have customers complaining or leaving low DSRs or are you relatively defect free?

Edited to add: eBay have now announced protection for UK sellers