eBay hints at changes to Returns

sweetnamOn the first day of eBay trading as an independent company without PayPal, Jordan Sweetnam, Vice President of Seller Experience at eBay, has written about some of the changes that might be coming to sellers in the not too distant future.

You can read the full blog post here. But it’s the third major point that he made that really leapt out to us:

Sweetnam writes: “Lastly, I’ve heard loud and clear that returns are not working in a way that respects the vast range of verticals and business models on eBay. Working closely with sellers we’ve identified a series of changes that will streamline the returns process to help you efficiently manage returns based on your specific business needs. We’ll start with our first set of improvements this fall and will continue to enhance this into next year.”

So what exactly does that mean? As he says there will be more details in due course but this is an encouraging acknowledgement from eBay in the first instance. But without knowing exact details, it’s certainly too early to rejoice.

Several aspects of the post also sound promising but, again, it’s difficult to get too excited without all of the information.

Regarding defects, Sweetnam says: “We’re looking at how we can adjust seller performance standards to ensure we recognize when sellers deliver a great buyer experience. As part of this, we are continuing our journey of relying less on subjective buyer inputs and more on objective metrics.” We wrote about this idea a few weeks ago.

And other positive news is news that improved seller tools are on the way. And if you’ve been struggling with the cruddy analytics tool eBay has recently rolled out, this will be good news. Sweetnam notes: “Starting this year, many of the tools, insights and reports used to run your eBay business will be brought together in one centralized, easy to access spot. We want to make the right tools more discoverable and make data more readily available. This is an example of our tremendous focus on efficiency improvements going forward.”

We’d expect such changes mentioned above to be reflected in the UK but, again, that’s not confirmed.

All of this is heartening news but anyone who has been involved with eBay will know that they are very good at fine words. So we’ll wait and see. We’ll keep you posted.