The eBay UK Blocked Buyer bug – revisited

Early on Thursday morning we reported a glitch on eBay UK that seemed to be stopping buyers from buying. We didn’t know the exact nature of the problem then but comments from lots of sellers clarified some details.

In short: some UK buyers were erroneously informed by eBay, when they added items to their shopping basket, that they were not eligible to buy the item because the seller didn’t ship to their location. Those affected were UK buyers trying to buy from UK sellers who absolutely did ship to all parts of the UK.

Sellers could check the impact by logging into My eBay and checking their Buyer Requirements Activity Log.

The error buyers saw looked like this:

error message

eBay acknowledged the issue on Thursday afternoon and announced too that it had been resolved. They said: “There has been an issue with adding items to Basket on the UK site, which is now resolved. A small number of buyers were affected, when trying to add some items to Basket. Buy-it-Now activity was unaffected. The issue is now resolved and importantly, there is no need for sellers to do anything.”

All’s well that ends well?

Two questions remain. 1) How many buyers were prohibited from buying from eBay sellers and how many lost sales did this glitch result in? 2) How long did this problem persist? We just don’t know.

eBay hasn’t commented either way on these key concerns and we expect they will stay tight-lipped.

Whilst it is good news that the problem has been resolved (as far as we can see), it is disquieting that it had been reported on the eBay Forums for more than a week and also acknowledged as a problem by a Community Manager and CS Reps in that time without seeming action to sort it out.

There has also been no mention of recompense. Many sellers reported being seriously impacted by this problem and yet eBay won’t be shelling out or offering anything because of their error despite many lost sales.

Did you suffer lost sales as a result of the glitch?