eBay: Where’s your feedback gone?
We’ve woken up this morning to discover that eBay has deleted everyone’s feedback.
Whereas once you would see a feedback score in the Seller Information Box at the head of every one of the 14 million listings on the site, today there is none.
Tamebay reader Julius was first to spot missing feedback when looking at items on his watched list. Then he checked his own listings and there’s no feedback shown there either. I’ve not managed to find a listing with feedback displayed… so the questions are:
Is this a permenant change?
Is this a test and Julius and I just happen to be in the test group? or,
Is this business as normal and it’s just an eBay glitch?
Finally, now your feedback has gone, do you want it back?
We’ve got a query in with eBay but to be fair to them we only sent it just before writing this post so they’ve not had a time to reply. We’ll update you when we hear back from them, in the mean time enjoy the video below and replace the word “Mama” with “Feedback”.
Update: Comment from eBay
eBay have told us: “We’re currently conducting some user experience testing for a subset of users with the goal of improving the shopping experience. Among a randomly selected group of customers, we’re looking to understand whether the visibility of buyer feedback information on a seller’s profile and Top Rated Seller Plus icons influence purchasing behaviour. We’ll utilize the information gathered from these tests to help improve the customer experiences for both sellers and buyers“.