Au revoir Patrick Munden
Last week at IRX I ran into Patrick Munden who we know many of you have met over the years, but today it’s a good bye as he’s leaving eBay.
Patrick Joined over 7 years ago and has always been a champion for eBay sellers big and small alike. He constantly took the seller perspective in his communications and when we met eBay executives they regularly pointed out that Patrick was the voice of eBay sellers within the business and not afraid to raise difficult issues with management globally.
Patrick has always been a good friend of Tamebay and been very open to any of our queries over the years, despite many of our questions being phrased as complaints rather than compliments. He has been instrumental in ensuring that both Dan and I are aware of upcoming plans and has regularly hosted Tamebay at eBay HQ in Richmond. He took criticism of eBay on the chin with the philosophy that customer feedback is paramount but one of the things I loved about Patrick was his fairness and just as he’d stand up for sellers, he’d also always back his colleagues too.
Patrick is one of the few eBay executives that was prominent at external industry events in recent years and happy to meet with sellers to discuss issues and to help them behind the scenes. Indeed, at Tamebay Patrick has always been open to us pointing out seller issues and we know that many sellers that read this forum have been helped by Patrick over the years.
As head of seller communications for eBay Patrick was one of the key architects of the bi-annual eBay seller release. As many of you know before the seller release eBay used to announce initiatives nearly on a weekly basis which was impossible for sellers to plan ahead, Patrick took this feedback on board and created a bi-annual communication release that still to this day gives sellers advance notice of important changes.
Another important initiative that Patrick brought to UK sellers was the eBay seller events. In speaking to Patrick he was adamant that these events should be run outside of London where the majority of eBay sellers are based and I know that many of our readers attended these in cities like Birmingham and Manchester where they got to meet key eBay teams and executives.
Finally those of you that didn’t meet Patrick over the years will no doubt have heard him on many of the radio and TV interviews he undertook on behalf of eBay. He always brought a friendly approach to these and did as much as possible to promote eBay sellers in these interviews.
We don’t know what Patrick’s plans are for the future however he does have an active LinkedIn account and we wish him all the best for the future.