How will eBay be compensating sellers for the tech problems? #ebaydown
Last week, many sellers reported that they were having difficulties accessing their seller accounts and processing orders over the course of several hours. At the time eBay said this:
““While many users were unaffected, we know any interruption for our users is frustrating. We’re very sorry for the inconvenience this may have caused the buyers or sellers involved. We will credit sellers for fees related to listings affected by this and make sure their seller rating is not impacted by defects or the inability to upload tracking or print shipping labels. Affected sellers will be contacted by email in the coming days.”
We wrote about the problems last week on Tamebay here.
But what we’re curious about now is what action eBay has taken and whether you’ve been contacted with an offer of compensation for affected sales. So this is a plea: do get in touch when you hear anything from eBay because we are very keen to report it.
Updated to add: eBay have told us that they’re emailing affected users:
For several hours starting on Wednesday 3 September, some users experienced issues when visiting eBay. We acted quickly when the disruption began shortly before 6pm BST, and the issue was fixed for most users within two hours. Transactional issues were completely resolved for all users by 12:16am BST Thursday 4 September.
This service interruption was the result of a technical issue that occurred during scheduled server maintenance. The personal information of our users was not compromised.
While many users were not affected, we know that any interruption for our users is frustrating. Please know that as a seller with transactions impacted by this issue, we’ll be protecting you as follows:
• You’ll receive a credit for all fees for auction-style listings (except those that sold for a Buy it now price) and any fixed price listings without a sale (except 30-day and Good ‘Til Cancelled listings) that ended between 5:46pm BST on Wednesday, 3 September and 2:20am BST on Thursday, 4 September.
• If the affected listing was a free listing, you can relist it within 7 days for free, even if you’ve used all your regularly allotted free listings.
• Any transaction defects we can identify as resulting from this issue will be automatically removed and will not impact your performance record.
The credits will be applied to your account by 16 September and will be reflected on your next invoice.
We understand that this type of service interruption has an impact on your selling activity. We’re taking steps to prevent this from happening again and we sincerely apologise for any inconvenience.
As always, thank you for selling on eBay.