eBay Mobile Click & Collect postage bug
Tamebay reader Mark reports that there appears to be a bug on the eBay mobile Android and Apple iOS apps preventing postage options from being displayed if a seller offers the Click and Collect service.
When viewing search results the first postage option is displayed, but as soon as you click into the item you’re offered the Click and Collect service but all other postage options then change to “Ask seller for a postage quote”.
This is especially annoying for both sellers offering free post and for sellers who have dutifully taken their time to fill out postage options offering expedited shipping options for additional cost. To have buyers using mobile apps contacting you to ask for postage details is time consuming and totally unnecessary when you’ve already done your job.
For reference the item shown in the image offers Click and Collect at an Argos store for free, 2nd Class for free, 1st Class for 99p, 2nd Class Signed For for 99p and Special Delivery for £6.99. All the buyer sees in this example is Click and Collect or ask the seller.
The only way to currently resolve this issue appears to be to remove the Click and Collect service in which case the normal postage options reappear.
This bug has been reported to eBay who verified it. We’ll let you know if we hear when there’ll be a fix.
Edited to add eBay have told us:
“The Click and Collect at Argos issue you identified on mobile has been resolved. Unfortunately, we are seeing an issue with listings on desktop at present but this is being urgently investigated. The issue means some listings are not showing as offering Click and Collect on the View Item Page, although it does show on the subsequent checkout pages.
As you know, the platform for Click and Collect at Argos is a trial platform, and we will work to resolve this as quickly as possible.“