Would you speak to your eBay buyers like this?

I don’t know whether to laugh or cry about this eBay seller email that has been shared on Facebook.

Obviously, let’s look past the terrible grammar and spelling. The tone is slightly menacing and undeniably frustrated. But at its core is genuine feeling and some insight into ongoing problems.

And the point is a fair one: once a case is opened against a seller, there isn’t much incentive to resolve it. A case is a Defect. Defects are bad.

Obviously buyers have legal rights on returns and the like, but could this be the shape of things to come? It could be evidence that the new Seller Standards bring about some unintended consequences that eBay would do well to consider.

And now, obviously, Tamebay would never encourage anyone to talk to a paying customer like this. Would you? 😉