eBay announce refunds for auction sellers affected by the cyberattack

Yesterday, eBay announced a number of measures they have taken and options available to sellers with reference to the cyberattack they revealed more than a week ago. In short, plenty of sellers with auctions on the go during this crisis will be due a refund.

You can read details and find a link to that announcement later in the article.

But, critically, it must be said, that these measures are a recognition from eBay that the password measures they took (correctly) and the media backlash that followed the news of a serious information leak in February or March did detrimentally affect buyer behaviour.

So far there has been no indication that other sellers will be compensated as a result of the serious problem or if eBay will be undertaking a much needed campaign to boost buyer confidence in the light of the negative press eBay has suffered.

The announcement said:

“We recognise that the password reset may temporarily interrupt the normal bidding process for buyers. We’re taking additional steps to ensure successful transactions:

· All listing and final value fees will be refunded automatically for auction-style listings that ended between 2:00 PM BST on Wednesday, 21 May 2014, and 7:59 AM BST on Thursday, 22 May, 2014. Sellers will see these credits on their June invoice.

· Sellers can end any auction-style listing between 2:00 PM BST on Wednesday 21 May, 2014, and 7:59 AM BST on Sunday, 1 June, 2014 and will receive a credit for all listing fees related to these listings on their June invoice.

· Sellers can also cancel any transactions from auction-style listings that ended in a sale between 2:00 PM BST on Wednesday, 21 May, 2014, and 7:59 AM BST on Sunday, 1 June, 2014 provided the buyer paid with PayPal and we can verify through PayPal that the buyer’s full payment has been refunded.

Final value and listing fees will be credited on sellers’ June invoice and any associated defects or negative buyer feedback removed. These protections will be applied automatically. The transaction must be cancelled within the above timeframe to qualify for the credit and defect/feedback removal.”

It would be interesting to hear your views. Are theses steps adequate?