eBay UK enhances defect reports for sellers and ends anonymous DSRs
In an annoucement today, eBay have announced several significant changes to how defects related to the new seller standards are reported. It has also notably announced that DSRs (detailed seller ratings) will not longer be anonymous.
You can find the full announcement here.
It says: “We’re pleased to announce you’ll soon be able to run weekly detailed reports on your transactions to help you prepare for the new approach to seller standards on eBay.co.uk and eBay.ie coming with the August 20 seller evaluation. These reports will show which of your transactions have defects, and the specific defects associated with each transaction.
Starting the week of April 16, you’ll be able to see which transactions have:
· Returns initiated for a reason that the item was not as described
· eBay Money Back Guarantee cases opened for item not as described or item not received
· Seller-cancelled transactions, and negative or neutral feedback”
Greater openness on seller performance is clearly welcome. But it is the changes to DSRs that will be of greater interested to sellers.
The announcement notes: “Starting in late April, the detailed rating system will no longer be anonymous, and you’ll also be able to see which transactions have low detailed seller ratings for item description and dispatch time.”
Do these changes give you greater confidence in the new eBay seller standards announced a few weeks ago?