Ofcom report shows high satisfaction for Royal Mail postal service

Postal service regulator Ofcom has reported high satisfaction for the Royal Mail postal service in its 2013 report. The highlights include:

– 87% of people in the UK are satisfied with the postal service.
– 67% of consumers said they were satisfied with the postal service in terms of value for money.
– 94% of consumers are satisfied or very satisfied with Royal Mail’s Delivery to Neighbour service.

The deliver to neighbour service was rolled out nationally in September 2012. Apparently more than a quarter of consumers (28%) have used it since then.

Mike Newnham, Royal Mail’s Chief Customer Officer said of the report: “We are very pleased to see the postal service getting high scores for customer satisfaction. Our postmen and women work very hard to deliver to 29 million addresses six days a week, and the Ofcom report shows how much that service is valued. We welcome the feedback on Delivery to Neighbour especially; this is one important way of helping us conveniently deliver parcels to customers, so it is very pleasing to see so many customers are satisfied with the service.”