eBay feedback concession for delayed imports to Argentina
According to an announcement on eBay.com, eBay will be making concessions to eBay sellers who have received poor feedback or DSRs from buyers in Argentina.
Recent changes in the South American company mean that more stringent import and customer rules and procedures have been put in place and this significantly delaying parcels arriving in the country.
According to the eBay announcement, which you can read in full here:
“Due to stricter enforcement of import and customs regulations and duties in Argentina, we understand that eBay buyers in Argentina may currently face delays in receiving their items. For the most recent developments on the situation, please visit the Administracion Federal website.
eBay is committed to delivering great experiences to customers. We have contacted buyers in Argentina and asked them to allow extra time for their items to be received. We have also put additional policies in place to help protect you, our valued sellers.
While we review the situation, we will provide the following protections for impacted transactions:
– Automatic feedback removal of neutral and negative feedback, as well as any low detailed seller ratings for shipping time, along with any associated feedback.
– Any eBay Buyer Protection cases opened by Argentinian buyers beginning November 17, 2013, for item not received that we determine are the result of this situation will not count toward your seller performance rating regardless of the outcome of the case.”
I cannot imagine there is a great deal of ecommerce traffic going from the UK to Argentina.
It may also be a an opportunity, if you keep an eye on such things, to block Argentina from your overseas selling list to save future hassle.