Outage: RBS and Natwest banking down (again!)
Just nine months after their last glitch, RBS and Natwest banking systems have fallen over on what should be the busiest shopping day of the year. That leaves thousands of customers unable to pay for and complete their online purchases this evening.
We’re also hearing reports from pubs (Yes Dan’s in the pub) that debit card transactions are being declined. As well as bank card transactions it would appear that online banking and mobile smartphone banking apps from the two banks are down as well. It would appear that the issues began between 6pm and 7pm and have cascaded into a full blown banking meltdown.
As RBS not only owns NatWest, but also Ulster bank we wouldn’t be surprised if their customers too are having problems.
In today’s largely electronic world this simply shouldn’t happen – it’s not like people carry cheque books around or even have cheque guarantee cards any more. NatWest and RBS banks reputations suffered last March when their systems last crashed and disgruntled customers are again taking to Twitter to vent their rage.
RBS Help issued a statement on Twitter at 7:52pm simply saying “We’re aware of some technical issues and are working hard to fix them. Sorry and thanks for your patience”. There have been no further updates forthcoming from the bank to date.
If you couldn’t purchase online, withdraw money, pay for your petrol or buy a pint and are a Natwest or RBS customer at least you know it’s not your fault however inconvenient or embarrassing it may have been.
Edited to add: Natwest have given Tamebay a short statement and request saying:
We’d like to recommend that you mention the NatWest System Status Page in your article. People can use this to see if any part of the system has malfunctioned in any way, whether it be online, payments (as seen yesterday), or mobile.
We appreciate that this shouldn’t happen in the first place, but if you could incorporate this into your current article, we’d expect this to be beneficial to your readers – both now and in the future.