Amazon returns don’t apply to marketplace sellers (do they?)

Amazon have announced that they’ve specially extended returns period for the whole of the Christmas period. Instead of their normal 30 day returns window, items dispatched by Amazon between the 1st of November and 31st of December may be returned at any time before midnight on the 31st of January 2014.

Amazon specifically say that the extended returns arrangements don’t include items sold and fulfilled by Sellers on Amazon Marketplace. However we’ve heard from sellers that paperwork from Amazon sent with recent returns to 3rd party sellers had a latest return date of the 31st January 2014.

Apparently this is a technical issue across the board for sellers and Amazon are still looking into it but by the time they get round to fixing the error thousands of items will have sold potentially showing the incorrect returns date to buyers.

We’re not quite sure how this may affect sellers who decline returns after their normal returns window, or how Amazon will support sellers without upsetting customers. Let us know if it’s been or becomes an issue for you and we’ll monitor the situation.