eBay to support sellers during post strikes

eBay have announced that they’ll be protecting sellers from possible impacts of the postal strike, which will go ahead on the 4th of November unless Royal Mail and the CWU can come to an agreement.

eBay are putting three steps in place to ensure any damage to sellers is mitigated:

  • Proactively removing any low Detailed Seller Rating on dispatch time for transactions impacted by the strike.
  • Upon request, we’ll also remove any negative feedback related to dispatch time as a result of the strike.
  • Working with a number of alternative postal carriers to make sure you can provide the levels of service that eBay knows is critical in the run up to Christmas.

We’re crossing our fingers that the strikes don’t take place, but in truth unless they’re over a prolonged period of time sellers are in a much better position than four years ago when Royal Mail workers last went on strike.

There are many more alternative carriers available and they’re all offering better service than they used to. The couriers who many turned to in the last strikes – Collect Plus and myHermes were at the time a “five-day” courier service – both companies now offer a two working day delivery services.

What are you plans for the strike if it does go ahead? Post as normal, delay posting a day or despatch with an alternative carrier?