City Link now predict delivery time slots
Spotted today by Tamebay reader Andrew from Shopforthehouse.com, they’re giving a two hour delivery window for a parcel out for delivery today, saving the need to wait in for the entire day.
There’s nothing more frustrating than waiting in all day for a courier, especially if they then fail to arrive on the day you expected them. There’s also nothing worse than after waiting for hours eventually nipping to the shop for five minutes to discover that the courier chose that exact time to show up and has now carded you.
DPD and Interlink are superb at keeping their customers informed of when parcels are due to arrive. Now City Link have also upped their game it’s time for other couriers to follow suit.
Now that a couple of couriers offer a predicted delivery slot service, consumers will want and demand it from all carriers. Whilst it may be a significant investment to figure out when a parcel is due to be delivered to within 15 minutes, it shouldn’t be beyond the wit of man and technology to at least inform the customer that their parcel will arrive in the “Morning”, “Afternoon” or “Evening”.