Top Rated Seller screw ups

TRS BugThere are a couple of Top Rated Seller bugs we’ve become aware of.

Discounts not applied

Back in March eBay announced a 5% discount for sellers who prepared their products read for the new Top Rated Seller requirements about to kick in. If you listing offered a minimum returns period of 14 calendar days, 1-day or same-day dispatch, an express delivery option offering delivery within 1 day and a free domestic postage option you should have had the 5% final value fee discount.

eBay say “As a result of a software issue, additional fee discounts for the ‘5% final value fee discount for meeting the new eBay Top-rated seller requirements’ promotion may not have been applied or only partially applied to your invoices“.

The issue has now been resolved, and the outstanding discounts will appear on invoices from the end of July onwards. Some transactions that occur within the last days of your billing cycle will only be reflected in the following invoice. eBay apologise for any confusion or inconvenience this may have caused.

Top Rated Seller Royal Mail 1st Class bug

eBay have a bug that will launch with the new Top Rated Seller changes on the 1st of August, this will be corrected on the 20th of August.

Between the 1st and 20th of August, listings offering postage services with a 1 day estimated delivery time will qualify as the express delivery option and this includes Royal Mail 1st Class. Listings meeting this and all the new requirements will receive the benefits of the new eBay Top-rated programme during this time.

From the 20 August this bug will be corrected and only sellers offering ‘Express services’ as identified in the listing flow will qualify and all previously incorrectly badged listings will lose their benefits.

In other words you can get the 15% discount for the first 20 days of August simply by offering 1st Class postage, from then on you’ll need to revise your listings to include a guaranteed 24 post or courier delivery option.