Royal Mail exceeds some targets, misses others

Royal Mail FeatRoyal Mail exceeded their targets for the delivery of 1st and 2nd class mail according to their delivery report for the first quarter of the 2013/14 financial year which has just been released.

93.4% of First Class mail was delivered the next working day against a target of 93% and 99% of second class mail was delivered within three working days, against a target of 98.5%. However Royal Mail missed their target of delivering 99% of Special Delivery as promised by 0.7%, only delivering 98.3% on time.

Sadly the Royal Mail report doesn’t include any information on services such as Royal Mail Tracked or other parcel services. Perhaps when/if they’re privatised they’ll start revealing these figures as well.

In the first quarter of the current financial year Royal Mail paid out £1,002,767 in compensation, the vast majority of which (£711,133) was for 55,793 lost items. 55,793 sounds like a lot of missing post but, bearing in mind that Royal Mail deliver some 80 million items per day, lost items Royal Mail paid compensation for only amount to a tiny 0.00077% of items delivered.