Royal Mail exceeds some targets, misses others
93.4% of First Class mail was delivered the next working day against a target of 93% and 99% of second class mail was delivered within three working days, against a target of 98.5%. However Royal Mail missed their target of delivering 99% of Special Delivery as promised by 0.7%, only delivering 98.3% on time.
Sadly the Royal Mail report doesn’t include any information on services such as Royal Mail Tracked or other parcel services. Perhaps when/if they’re privatised they’ll start revealing these figures as well.
In the first quarter of the current financial year Royal Mail paid out £1,002,767 in compensation, the vast majority of which (£711,133) was for 55,793 lost items. 55,793 sounds like a lot of missing post but, bearing in mind that Royal Mail deliver some 80 million items per day, lost items Royal Mail paid compensation for only amount to a tiny 0.00077% of items delivered.