Guest post – Signed for Mail: Is there a better alternative?
Glenn is one of Tamebay’s regular commenters and has been contributing to the site for many years. Here he considers whether signing for parcels is secure enough.
I have just received a catalogue item on behalf of my wife and used a tiny plastic stick to make an electronic but eligible signature on a tiny scratched screen. When I looked at my signature I didn’t recognise my own handwriting.
When writing manuscript I prefer a fountain pen and when note taking I use a pencil, both of which fit comfortably in my fingers. The tiny stylus pen attached by a thin springy wire to the digit handset does not fit comfortable in my fingers and my signature becomes unrecognisable.
Having received this catalogue item for my wife I will physically hand it to her and the purchase to customer delivery chain will be complete. But what would happen if I was signing for products regularly within a warehouse and a consignment went missing necessitating enqiuires with the courier. A PDF attachment of my last signature would not be recognised by me and the problems start.
A signature used to be a visible identification of an individual and a means of establishing ownership or responsibility of property or action taken. The digital scrawl bore no resemblance to my manuscript signature and therefore fails to be an identifying mark.
Is now the time to start taking digital photographs of individuals receiving goods?