eBay intermittently unavailable on Friday
On the Friday before a Bank Holiday Dan and I thought it would be pretty quiet and safe to both attend a meeting. Not only that but neither of us took our laptops with us.
How wrong were we, we were bombarded with emails and phone calls from many of you who were unable to log into eBay today for several hours when planned maintenance overran.
eBay put up a notice when the maintenance which should have finished at 9am was still causing ongoing problems at 11:45 and at just before 3pm added “We are sorry for the issues which affected eBay access earlier today. The problems have significantly reduced, and our focus is on resolving the situation“.
Not what you’d want the Friday before a Bank Holiday weekend when many people were probably hoping to slope off early and understandably frustrating.
We did get a phone call from eBay to let us know of the ongoing problems and sorry we were out of the office and couldn’t post an update, but in truth we didn’t really have anything to add other than that eBay wasn’t working and we didn’t have an ETA for when it would be fixed.
Hopefully everyone has packed up now and are set to enjoy a well earned break over the Bank Holiday before we’re all back to work on Tuesday.
23:34hrs Edited to add: Statement from eBay
We have received the following additional statement from eBay:
Several eBay sites and customer service platforms around the world experienced intermittent outages between 11:45 pm (PST) on August 22nd to 6:00 am (PST) on August 23rd. This was the result of technical issues that occurred during scheduled maintenance.
We’ve resolved the core technical issues and all eBay sites and customer service functions are up and running again with near 100% functionality. We are now working to put in safeguards to prevent this issue from happening again. At no point during this incident was any personal information at risk.
Our top priority is delivering the best experience to our buyers and sellers. We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations last night.
To the extent sellers were impacted by this, they should know that they are covered by the protections in our site outage policy, which can be found at http://pages.ebay.com/help/policies/everyone-outage.html. We will provide those sellers with additional information regarding applicable credits in the coming days.
We’ll wait to see how eBay classify the outage which will determine which part of the outage policy applies.