eBay sellers: check your invoices after the billing glitch on Wednesday
To follow on from our report yesterday: eBay are charging an extra £0.92 per listing.
eBay tried to keep a bit quiet about a billing glitch they had on Wednesday. Basically, lots of sellers were erroneously billed an additional 92p when listing items on eBay. The problem affected all sorts of sellers, including those who were listing, sellers revising and also sellers amending Shops items.
We have no idea how long the problem persisted and we don’t know exactly how many sellers were affected. No official announcements were posted by eBay on the UK Announcement Board. eBay have been quite usually coy on the details. It’s sad to note that that is not unusual.
We’re grateful for the many emails and comments we’ve received from readers: they helped enormously in diagnosing that a problem was afoot. We also know from the number of visitors that came to Tamebay yesterday that very many of you wanted answers. Many of the emails we received were from distressed and confused eBay sellers. One lady who contacted us with a bill 8 times her usual was in tears.
eBay now say that the issue is resolved. They say that credits will be forthcoming and accounts will be corrected. But we wonder how long that will take. Hopefully before anyone is charged for the mistake.
Our advice: keep a close eye and a watching brief. Please let us know how you have been affected and whether and when your account is sorted.