Amazon CSV order update bug

Amazon BugThere have been significant delays over the past few days with the Amazon Upload feed. If you use it to update your dispatched orders to customers, and are having difficulties it’s not you doing something wrong – it’s Amazons problem.

Tamebay reader Simon of Maldon Jewellery has had a response from Amazon who told him:

Thank you for contacting Amazon Seller Support.

Firstly I would like to apologise for any inconvenience caused to you by this issue.

I can advise that we are currently experiencing technical issues which has lead to feeds becoming stuck in the processing status. Please be aware that we are currently working through a back log in order to get this resolved and that all files will process in due course.

All I can advise is to allow time for the feeds to process and to refrain from submitting feeds where possible until all feeds currently queuing in your account have processed as the more feeds that are currently queuing the slower it will take the system to work through them.

I apologise for not being able to be of more assistance at this juncture.

It appears that that if you use an API call (which most third party multichannel management software does), then you won’t be affected but if like Simon you upload a CSV, or you could end up waiting 3 or more hours for Amazon to process the file.

Hopefully Amazon will get the problem resolved soon, but in the mean time if you’ve no other way to update your orders wait until one CSV upload has processed before uploading another.