Royal Mail simplify parcel services

From April this year Royal Mail will be rebranding their parcels service into just three options – Guaranteed, Tracked and Standard.

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Royal Mail will reduce their offering to six outbound and two return services with easy to understand features. It’ll be easier for retailers and consumers to decide which service to use with a choice of Standard, Tracked and timed Guaranteed services


There’ll be two main options – Royal Mail Special Delivery Guaranteed by 9am and Special Delivery Guaranteed by 1pm.

New features coming will include SMS or email notifications to customers to increase first time delivery rates and there’ll also be a Royal Mail Special Delivery Guaranteed Returns service introduced.


There are two main tracked options – Royal Mail Tracked 24 (delivery aim next working day) and Tracked 48 (delivery aim 2-3 working days). Both services have the option of signature on delivery, email or SMS customer notifications (for which the fee will be lowered) and direct link integration from Despatch Manager Online to your order processing system.

The entry level for accessing Royal Mail Tracked has been reduced to just 1000 items per year, and there will also be a Royal Mail Tracked Returns service introduced.


Royal Mail 24 (delivery aim next working day) and Royal Mail 48 (delivery aim 2-3 working days) will be the standard parcels services accessed with PPI.

The entry level for accessing the services will be 1000 items per year with options to save money for higher volumes by pre-sorting parcels. Free collections will be available for retailers who spend more then £15,000 per annum.

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