HTC One X catastrophic battery discharge fault
A couple of weeks ago an Android update exposed the HTC handset to a software error. The latest Android update when applied to the HTC One X (after apparently being fully tested and approved and sent out over the air by HTC) has an incompatibility with the latest version of Google Maps and causes the battery to totally drain leaving the phone burning hot and useless.
Inconveniently this happened to me whilst driving through the centre of Paris. Totally lost with no Sat Nav and stupidly no map for back up, my five words of French left me lost, frustrated and totally disillusioned with HTC. Zut alors!
I spent about an hour and a half on the phone to HTC in the US trying to resurrect the handset without success. As soon as I mentioned I was using Google Maps when the phone died they knew what had caused the problem.
The phone has now been sent off for repair, but this just shouldn’t happen. The phone is only three months old and it would be reasonable to expect software updates to be fully tested before being rolled out. It’s also worth noting that the HTC One X has an integrated battery which can’t be replaced except in the factory.
I’m now faced with anything up to 14 days without my smartphone whilst repairs are attempted or it’s eventually replaced (or rather I’ve switched back to my previous phone, I always keep my old mobile as a back up).
Why don’t HTC check the software and hardware running on the HTC One X thoroughly enough that Google Maps (which is preloaded by default) works with their software without breaking the phone?
Mobile phones are now so much more than just a “phone”, they’re mini-computers and should be treated as such. Unfortunately it appears that HTC have attempted to squeeze so much into their flagship top-of-the-range HTC One X that it’s just too complex and that’s causing problems.
If you’re like me and totally reliant on your smartphone for business, then make sure you have a backup and keep your old mobile up to date and ready to go… you never know when you’ll need it.