Neutral: I found it cheaper somewhere else
There’s an interesting feedback post on the PowerSeller board which you’ll need a PowerSeller log in to view. A seller sold an item and subsequently the buyer found the product at a lower price and decided to leave neutral feedback.
When the seller contacted eBay support the initial answer was that the feedback didn’t meet normal criteria for removal along with the standard suggestion that they should contact the buyer to negotiate for feedback revision. That seems a little pointless in this situation as the chances seem high to me that the buyer would want a partial refund in return for revising feedback. That’s akin to feedback extortion and really isn’t something anyone wants to occur.
A little persistence paid off, after calling eBay support again and asking for a supervisor to review the case eBay removed the feedback and said that they were going to give the buyer a coupon for the value of the item purchased as a goodwill gesture for the removal of the feedback.
The seller said “What worries me is that should buyers continue to give such feedbacks both neutral and negative, that have no bearing on the actual transaction with the buyer, then potentially they may not be removed!”. What’s more of a worry is that buyers may decide to leave feedback unrelated to the transaction if they think it’ll result in a voucher from eBay!
It’s good customer service on eBay’s part and certainly a seller shouldn’t have their performance impacted because a buyer finds a product cheaper elsewhere. Regardless of the item price the cost you pay reflects the item cost at the time along with the service and venue you’re purchasing from. If you don’t like the price then don’t buy in the first place.