eBay to inform sellers of proactive protection from buyers
eBay are to start sharing good news with sellers – from the 3rd April, and monthly from then on they’ll be emailing all sellers for whom eBay have proactively protected from undeserved feedback or buyer protection cases.
If eBay have spotted an unusual pattern of low DSRs or negative or neutral feedback and removed them from your record they’ll be letting you know. They’ll also inform you if any resolution cases have been excluded from your seller performance record and if you have been protected by a standards grace period (normally this will mean you’ll be able to retain Top Rated Seller status even if in the past you’d have lost it giving you time to recover from one off drops in service).
To be honest I don’t know why eBay have never done this before – not the proactive monitoring and protecting accounts but letting sellers know when they’re looking out for them. Too often (and often rightly) we hear sellers complaining about sellers, it’s high time eBay started to let us know what they do do for us instead of it being a closely guarded secret.
Full details of the notification emails including when you might expect to receive them are on the eBay announcement board.