Non-Paying bidder asks for refund
File this one under “It Shouldn’t happen”. A Tamebay reader who has taken a short break from selling reports logging into their eBay account to find an opened buyer resolution case. The only problem being that the buyer had never actually paid for the item and the seller had previously received a Final Value Fee credit for the transaction.
I’m not sure how this one came about – a fee credit should surely preclude the possibility of the buyer opening a case? Even worse there is no option in the Resolution Centre to respond to a case with “The buyer never paid and I received my FVF credit”.
Thankfully a telephone call to Customer Support resolved the matter and our reader is resting comfortably in the knowledge that Customer Support has reviewed the case and made a final decision; “We’ve decided not to issue the buyer with a refund. You don’t need to do anything else for this case“. Even better the case won’t be counted when eBay evaluates seller performance and their seller dashboard will be updated.
I guess all’s well that ends well, but how can a buyer open a case wanting a refund when they never paid to start with?