eBay remove all images from completed listings

eBay have made a change on eBay.com as to how ended items are displayed to users. Rather than displaying (or having a link to) the full original description they’re displaying a cut down header with only a thumbnail of the original gallery image.

This is leading to a raft of complaints from buyers and sellers alike. Both want to be able to verify the product matches the images. If you have a number of similar used items you want to be able to check the pictures to check exactly which product to despatch. If you’re the buyer when the item arrives again you want to be able to check it to make sure you’ve got the item you paid for.

Terapeak first highlighted the issue of missing pictures on ended items, explaining to their users that “Terapeak does not control this content”, and that it’s a change that eBay have made.

eBay have in past years placed growing importance on images, and increased the attractiveness of using eBay’s gallery images by including them all (not just the first image) in eBay search. In clothes, shoes and accessories you can display up to 12 gallery pictures for free, in other categories you have to pay for them and then pay again for Gallery Plus to display them in search results.

Removing images once an item sold makes eBay Gallery pictures an unattractive option and will drive sellers back towards self hosted pictures embedded in the item descriptions.

Both sellers and buyers want to be able to view images after a listing has ended. eBay need to find a solution for this and fast, in the mean time for any ended items on eBay.com that are missing their images you can view the same listing on eBay.co.uk and the images will be shown as demonstrated in the image on the above.