eSellerPro: £2m investment for US/EU expansion

September 30, 2010

eSellerPro have just announced that they’ve secured £2 million funding from investment fund Notion Capital. They say that they will use the funds to invest sales, marketing and customer service to drive and support demand across the UK, European… Read more

Written by Chris Dawson · Filed Under News | 14 Comments 

ASQ link moved to bottom of listing page

September 30, 2010

If you’re looking to ask a question about a potential purchase then from today you’ll have to hunt for the As Seller a Question link. It’s been permanently removed from the top of the page and relocated to the bottom. eBay say that in tests the… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk | 12 Comments 

Pay checks into PayPal with your iPhone

September 29, 2010

TechCrunch reports that PayPal are to release a new version of their iPhone app, which will allow merchants to photograph the front and back of a check with their phone’s camera, and have it automatically added to their PayPal balance. Before… Read more

Written by Sue Bailey · Filed Under eBay, Paypal | 15 Comments 

How not to respond to negative feedback

September 29, 2010

We’ve all been there: that moment when you see the red dot in the pristine line of green, reading the utterly unreasonable (and probably untrue) comment, furiously wondering if they know just what they’ve done… teeth grinding, reaching for the… Read more

Written by Sue Bailey · Filed Under Customer Service | 17 Comments 

Skype linked with Facebook for partnership deal

September 29, 2010

There’s a screen shot on the Internet of Skype version 5 and it’s got full facebook integration. According to Kara Swisher an announcement is imminent telling of the integration of Skype voice and messaging with Facebook Connect. This would allow… Read more

Written by Chris Dawson · Filed Under Facebook | Comments Off 

eBay UK launch the “Value Box” and new search experience

September 29, 2010

Following on from the promise to break the one-size-fits-all buying experience, eBay have launched a new search experience in GPS systems and MP3 players. The new search experience is intended to simplify the buying process on eBay for these tech… Read more

Written by Chris Dawson · Filed Under eBay, eBay.co.uk, Featured | Comments Off 

Why submit a best offer for the full asking price?

September 29, 2010

I’ve had a very strange Best Offer today – on an item with an asking price of £24.99 I’ve had a Best Offer submitted for £24.99! I’m not sure if this was an error, whether the buyer simply wanted to explain why they wanted the monitor, or if… Read more

Written by Chris Dawson · Filed Under News | 7 Comments 

Free auctions on eBay.com for sellers without a store

September 28, 2010

If you’re not a store owner on eBay.com then you’ve got free auctions until the end of the year regardless of start price. Currently the first 100 auctions a month with a start price of 99c or less are free, but this promotion makes the first 100… Read more

Written by Chris Dawson · Filed Under CLD, eBay | 7 Comments 

Internet Retailing Jump Start eBay trading event

September 27, 2010

If you’ve got a free space in your diary this Thursday morning head down to London for the Internet Retailing Jump Start event focusing on eBay trading. The event will revolve around an expert panel who will share their insight and experience on… Read more

Written by Chris Dawson · Filed Under Events | 2 Comments 

Bulk relist in My eBay broken

September 27, 2010

Bulk relist in My eBay and Selling Manager Pro appears to be broken, at least for me. Possibly the reason is because I subscribed to the new Beta relist process (where you can edit details of relists in a spreadsheet type view). eBay haven’t put… Read more

Written by Chris Dawson · Filed Under eBay.co.uk | 2 Comments 

PayPal buyer claim opened and dismissed

September 26, 2010

Yesterday after a long day out I came back to the joy of an (admittedly rare) PayPal investigation email. With the normal groans (not that I really care as I’m covered by PayPal Seller Protection and it was only £30 anyway), I started looking up… Read more

Written by Chris Dawson · Filed Under eBay, Paypal | 15 Comments 

Getting British Businesses Online: Birmingham event

September 25, 2010

If you’re in Birmingham next Thursday evening (30th September, 6.30 to 8.30 p.m) it’s worth popping along to the Getting British Businesses Online seminar, especially if you don’t already have a website. Although this event is really aimed at off… Read more

Written by Chris Dawson · Filed Under Events | Comments Off 

How buying on eBay is changing

September 25, 2010

At the ChannelAdvisor Insite conference this week Rafael Orta, Head of eBay EU Trust and Safety spoke about how eBay would be shaped in the future. There were two main areas he spoke of – one the lessons to be learnt from large mail order… Read more

Written by Chris Dawson · Filed Under Customer Service, eBay, eBay.co.uk | 11 Comments 

eBay roll out Standardised Delivery Information

September 24, 2010

eBay have rolled out the standardised delivery information which is now live on the site. Gone from display are the courier or mail delivery method and in their place are Express, Standard and Economy options. eBay are basing the standardised… Read more

Written by Chris Dawson · Filed Under eBay.co.uk, Featured | 16 Comments 

Hope FM community radio, eBay & W8Data

September 24, 2010

Today I made the trip to Bournemouth’s community radio station for the Lunch Bytes show on Hope FM hosted by Brian Harries. The show focuses on current affairs, business & politics had around 80,000 listeners today. I was there to talk about… Read more

Written by Chris Dawson · Filed Under Events | Comments Off 

Free listing weekend for private seller auctions

September 24, 2010

More free listings for private sellers – for Saturday and Sunday this week (25th-26th September) they can list auctions for free so long as they use the Sell Your Item to launch their items. Using tools such as TurboLister excludes you from the… Read more

Written by Chris Dawson · Filed Under CLD | Comments Off 

Large retailers flock to ChannelAdvisor Insite conference

September 23, 2010

I was at the ChannelAdvisor Insite conference today, and one thing stood out more than anything else – just how big a business eBay, Amazon and marketplaces ecommerce is. It wasn’t so much the information from the speakers, the fact that 25% of… Read more

Written by Chris Dawson · Filed Under Events | 16 Comments 

Buyer protection cases now on Seller Dashboard

September 22, 2010

Although measurement of eBay and PayPal buyer protection cases has been delayed until October 20th, they have now been added to the Seller Dashboard instead of just appearing as a pop-up. (Although I’m still seeing the pop-up screen as… Read more

Written by Chris Dawson · Filed Under eBay.co.uk | 13 Comments 

15m eBay users – Which is the dodgy one?

September 22, 2010

Whilst rooting through my shiny new My Messages inbox, I came across an email from eBay which I meant to blog about a couple of weeks ago. It’s warning me about a message from “Another eBay member”:   “Dear mountcomp, We think this eBay… Read more

Written by Chris Dawson · Filed Under News | 7 Comments 

eBay.com introduces Duplicate Listings Policy

September 21, 2010

eBay.com has announced a new policy on duplicate listings, forbidding sellers from posting facsimile Buy It Now listings for identical items. The new policy comes into force on 26th October (so not the 60 days notice of any change that eBay has… Read more

Written by Sue Bailey · Filed Under eBay, eBay.com | 5 Comments 

Lorrie Norrington leaves eBay

September 21, 2010

eBay has announced this evening that Lorrie Norrington, president of eBay Marketplaces, will be leaving the company for personal family reasons. Lorrie has been head of Marketplaces since 2008, and has been at eBay since 2005. There’s no… Read more

Written by Sue Bailey · Filed Under eBay | 3 Comments 

eBay.com beef up seller protection

September 21, 2010

eBay.com have announced improvements in protection for sellers, specifically from buyers who are more troublesome than should be expected. On eBay.com they’re promising five star DSRs not only for verified free post (as is now the case on eBay… Read more

Written by Chris Dawson · Filed Under eBay, eBay.com, Featured | 18 Comments 

“Out of Office” added in My Messages upgrade

September 21, 2010

eBay have launched the promised revamp of My Messages. There’s now an Outlook style preview pane enabling you to read messages without opening them individually, better filtering options and ability to show signatures on messages. I’m impressed with… Read more

Written by Chris Dawson · Filed Under eBay.co.uk | 18 Comments 

New eBay community hub launched

September 21, 2010

The eBay forums, groups and answer center were taken offline yesterday evening and are now back in their new format. Gone are many favourite venues for eBay uses to chat with names like Q&A and the Nags Head disappearing for ever although the Round… Read more

Written by Chris Dawson · Filed Under eBay.co.uk | 12 Comments 

How to write an effective About Me page

September 20, 2010

There’s one page I always look at when I’m buying on eBay – and it’s not the seller’s feedback: it’s their About Me page. I’ve always loved Me pages, because they’re one of the best ways to figure out exactly what you’re dealing with. But lately,… Read more

Written by Sue Bailey · Filed Under Ecommerce, Marketing, Selling Tips | 16 Comments