Comments on: PayPal US will no longer refund transaction fee http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html eBay & ecommerce made easy Mon, 13 Feb 2012 01:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Steve Davey @ Double Happiness Records http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59285 Steve Davey @ Double Happiness Records Mon, 21 Jun 2010 19:17:43 +0000 http://tamebay.com/?p=12689#comment-59285 Shocking. I operate a no quibbles, money back guarantee, even without return (at my discretion). If the postal service fails to deliver, I will refund - as is my obligation under the UK Distance sellers act (UK fixed price sales). Nice one Paypal. If this carries on to the UK I will be stung for postal loss twice over. Thanks for that. Shocking.

I operate a no quibbles, money back guarantee, even without return (at my discretion). If the postal service fails to deliver, I will refund – as is my obligation under the UK Distance sellers act (UK fixed price sales).

Nice one Paypal. If this carries on to the UK I will be stung for postal loss twice over. Thanks for that.

]]> By: GamesOgre http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59169 GamesOgre Mon, 14 Jun 2010 18:01:21 +0000 http://tamebay.com/?p=12689#comment-59169 Wow... While eBay keeps pressuring sellers to offer better customer service, which in my book means offering returns, sellers are now going to be punished by PayPay for accepting returns! I seriously scratch my head... Wouldn't eBay/PayPal want to reward sellers instead? I sell retro video games, and people make mistakes in their purchases all the time. I'm always happy to accept returns. Should I be rethinking that practice? Wow… While eBay keeps pressuring sellers to offer better customer service, which in my book means offering returns, sellers are now going to be punished by PayPay for accepting returns!

I seriously scratch my head… Wouldn’t eBay/PayPal want to reward sellers instead?

I sell retro video games, and people make mistakes in their purchases all the time. I’m always happy to accept returns. Should I be rethinking that practice?

]]> By: Linda http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59165 Linda Mon, 14 Jun 2010 12:45:04 +0000 http://tamebay.com/?p=12689#comment-59165 ebay occasionally apply the wrong postage charge for some countries (Russian Federation is a recuring example but there are several others). Most sellers will issue a partial refund to correct the error. These changes will penalise the seller for an ebay mistake. ebay occasionally apply the wrong postage charge for some countries (Russian Federation is a recuring example but there are several others). Most sellers will issue a partial refund to correct the error.

These changes will penalise the seller for an ebay mistake.

]]> By: Jo http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59163 Jo Mon, 14 Jun 2010 12:15:18 +0000 http://tamebay.com/?p=12689#comment-59163 Everyone will lose out with this new policy. Sellers will start to charge a "restocking" fee for returned items to cover these fees. 3.4% might not sound like much but it all does add up. And especially with large items. I suggest everyone checkout payvment for Facebook, looks like a potential ebay competetor providing they can make it more user-friendly and take on board all the suggestions people are making at the moment. Plus a 50 million customer base. Everyone will lose out with this new policy. Sellers will start to charge a “restocking” fee for returned items to cover these fees. 3.4% might not sound like much but it all does add up. And especially with large items.

I suggest everyone checkout payvment for Facebook, looks like a potential ebay competetor providing they can make it more user-friendly and take on board all the suggestions people are making at the moment. Plus a 50 million customer base.

]]> By: Sue Bailey http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59157 Sue Bailey Mon, 14 Jun 2010 07:28:15 +0000 http://tamebay.com/?p=12689#comment-59157 Alison, the fees for partial refunds aren't changing: you don't get refunded the transaction fee on them. So you would still be charged the fee even with the (full refund - 1c) trick. Sorry. Alison, the fees for partial refunds aren’t changing: you don’t get refunded the transaction fee on them. So you would still be charged the fee even with the (full refund – 1c) trick. Sorry.

]]> By: Alison http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59156 Alison Mon, 14 Jun 2010 07:22:54 +0000 http://tamebay.com/?p=12689#comment-59156 Are there going to be fees for a partial refund? If not, replacing a full refund with a (full refund - 1c) might be the answer in some circumstances - at least that would avoid the second fixed fee. Are there going to be fees for a partial refund? If not, replacing a full refund with a (full refund – 1c) might be the answer in some circumstances – at least that would avoid the second fixed fee.

]]> By: Jimbo http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59153 Jimbo Mon, 14 Jun 2010 06:05:53 +0000 http://tamebay.com/?p=12689#comment-59153 Yes, I like all my shopping to go on to a credit card. If there is a ballance in my PayPal account PayPal does not allow me to fund payment from a card. PayPal seems like an unneceserroy intermediary in transactions rather than just a payment facilitator. Customer service from PayPal is poor in my opinion. Yes, I like all my shopping to go on to a credit card. If there is a ballance in my PayPal account PayPal does not allow me to fund payment from a card.

PayPal seems like an unneceserroy intermediary in transactions rather than just a payment facilitator.

Customer service from PayPal is poor in my opinion.

]]> By: weathervane http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59143 weathervane Sun, 13 Jun 2010 18:25:25 +0000 http://tamebay.com/?p=12689#comment-59143 I love Paypal, have recently changed to Paypal Only, best move I have made, no messing about with Cheques and NPBs. I love Paypal, have recently changed to Paypal Only, best move I have made, no messing about with Cheques and NPBs.

]]> By: Sue Bailey http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59142 Sue Bailey Sun, 13 Jun 2010 18:17:21 +0000 http://tamebay.com/?p=12689#comment-59142 Do you want to expand on that, Jimbo? You mean funds vs card? Do you want to expand on that, Jimbo? You mean funds vs card?

]]> By: Jimbo http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59141 Jimbo Sun, 13 Jun 2010 18:15:51 +0000 http://tamebay.com/?p=12689#comment-59141 I don't like paypal because it does not allow me to pay in the way that I want to pay. I don’t like paypal because it does not allow me to pay in the way that I want to pay.

]]> By: Debs http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59140 Debs Sun, 13 Jun 2010 15:42:58 +0000 http://tamebay.com/?p=12689#comment-59140 Gotta agree with you, Bigpoppa Gotta agree with you, Bigpoppa

]]> By: Bunchy http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59139 Bunchy Sun, 13 Jun 2010 15:20:17 +0000 http://tamebay.com/?p=12689#comment-59139 "Other merchant account providers have similar charges" Who, how and by how much? “Other merchant account providers have similar charges”

Who, how and by how much?

]]> By: Sue Bailey http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59137 Sue Bailey Sun, 13 Jun 2010 11:53:58 +0000 http://tamebay.com/?p=12689#comment-59137 To misquote Tiberius, "let them hate us, so long as they pay us". <em> the Paypal logo on a business website, to me says “we are a small company and provide the option of Paypal so that pikeys can pay”.</em> Five years ago, maybe. Not anymore, not when some of the biggest names in ecommerce take PayPal. The PayPal logo on a website says to me "hurrah, I don't have to get off my arse to find my credit card to buy this thing." To misquote Tiberius, “let them hate us, so long as they pay us”.

the Paypal logo on a business website, to me says “we are a small company and provide the option of Paypal so that pikeys can pay”.
Five years ago, maybe. Not anymore, not when some of the biggest names in ecommerce take PayPal. The PayPal logo on a website says to me “hurrah, I don’t have to get off my arse to find my credit card to buy this thing.”

]]> By: Chris Dawson http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59136 Chris Dawson Sun, 13 Jun 2010 11:44:04 +0000 http://tamebay.com/?p=12689#comment-59136 I'm still in mourning for BillPoint! I’m still in mourning for BillPoint!

]]> By: Bigpoppa http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59135 Bigpoppa Sun, 13 Jun 2010 11:07:33 +0000 http://tamebay.com/?p=12689#comment-59135 I'm dissapointed in Paypal, again. They are hated by a lot of businesses that uses them as part of their business, but yet they keep pushing and pushing. Paypal has the same pikey image that eBay is trying hard to lose, the Paypal logo on a business website, to me says "we are a small company and provide the option of Paypal so that pikeys can pay". Instead of trying to get blood out of a stone, Paypal should start working on their image. I’m dissapointed in Paypal, again. They are hated by a lot of businesses that uses them as part of their business, but yet they keep pushing and pushing.

Paypal has the same pikey image that eBay is trying hard to lose, the Paypal logo on a business website, to me says “we are a small company and provide the option of Paypal so that pikeys can pay”.

Instead of trying to get blood out of a stone, Paypal should start working on their image.

]]> By: Sue Bailey http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59134 Sue Bailey Sun, 13 Jun 2010 09:03:18 +0000 http://tamebay.com/?p=12689#comment-59134 Hmm. You might wanna hang on for my next post... ;-) Hmm. You might wanna hang on for my next post… ;-)

]]> By: Gary http://tamebay.com/2010/06/paypal-us-will-no-longer-refund-transaction-fee.html#comment-59133 Gary Sun, 13 Jun 2010 09:00:35 +0000 http://tamebay.com/?p=12689#comment-59133 Buyers make a mistake. Often happens on eBay as a result of eBay not offering a shopping basket. Sellers suffer a financial penalty for being nice to the buyer. Ebay should do something to simplify the buying process andmake it clearer before Paypal introduce these refund penalties. I have a website. Never have to refund ever for purchases made through this. Buyers comment how simple and clear the buying process is. Website buyers fill a basket and then checkout. When they checkout they can clearly see what the shipping cost total will be and the total basket cost and then have the option of removing items they don't want or adding to items that they want more of and the basket updates automatically. They then select the payment option and receive a reply depending on which option they select. This should be the eBay process. Pure and simple and no need to do refunds as its right first time every time. eBay argue that it is complicated by their website having multiple sellers. No it is not! Offer an eBay shopping cart to eBay store subscribers only. All eBay need to do is give a store seller an "opt in" if they want to use an eBay shopping cart for their sales. Only that sellers goods can be placed in the shopping basket. Sellers who don't want to use the basket for sales can "opt out". The shopping cart would appear when auction winners/buyers enter the payment process. They would be given the option before entering the payment process of adding more of the sellers goods to the cart. More sales for sellers as a result. Why would a seller "opt out" in these circumstances? More sellers would open stores. Its a win/win for eBay and sellers. And there would be a dramatic fall in Paypal refunds! Buyers make a mistake. Often happens on eBay as a result of eBay not offering a shopping basket.

Sellers suffer a financial penalty for being nice to the buyer.

Ebay should do something to simplify the buying process andmake it clearer before Paypal introduce these refund penalties.

I have a website. Never have to refund ever for purchases made through this. Buyers comment how simple and clear the buying process is.

Website buyers fill a basket and then checkout. When they checkout they can clearly see what the shipping cost total will be and the total basket cost and then have the option of removing items they don’t want or adding to items that they want more of and the basket updates automatically. They then select the payment option and receive a reply depending on which option they select.

This should be the eBay process.

Pure and simple and no need to do refunds as its right first time every time.

eBay argue that it is complicated by their website having multiple sellers.

No it is not!

Offer an eBay shopping cart to eBay store subscribers only.

All eBay need to do is give a store seller an “opt in” if they want to use an eBay shopping cart for their sales. Only that sellers goods can be placed in the shopping basket.

Sellers who don’t want to use the basket for sales can “opt out”.

The shopping cart would appear when auction winners/buyers enter the payment process. They would be given the option before entering the payment process of adding more of the sellers goods to the cart.

More sales for sellers as a result.

Why would a seller “opt out” in these circumstances?

More sellers would open stores. Its a win/win for eBay and sellers.

And there would be a dramatic fall in Paypal refunds!

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