BT becomes eBay’s newest Outlet Shop
30/04/2010 at 14:18
BT are the latest big brand name to set up shop as an eBay Outlet, and I have to say I’m impressed. Unlike many of the Outlets, clearly BT are a time served eBay seller with over 55,000 feedback at 99.9% and a rating of 4.9 DSRs across the board – these guys clearly know what they’re doing and their account on eBay has been live since 2004.
Selling refurbished and end of line products everything comes with a 12 month BT Outlet warranty. Even their terms and conditions are generous as well as stating that they honour the Distance Selling Regulations. Free postage is standard on all of their products.
The BT Outlet is managed by Pentagon Interactive who are using eSellerPro for listing management services as an outsourced solution. Having some expertise on board to assist is clearly paying dividends for them in their seller performance and their shop and listing design is superb.
Disclosure: Pentagon Interactive advertise with TameBay
JD says
2:38 pm on 30/04/2010
It looks good!
A minor point, ’99.9% postive feedback!!!’ as a headline box sets them up as a hostage to fortune!
Joe says
6:13 pm on 30/04/2010
“Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted”
They should fit right in.
Chris Dawson says
6:18 pm on April 30th, 2010
You missed out the next line which reads
“* This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.”
If you happen to know your rights and claim under the Distance Selling Regulations then they’ll refund your postage.
As it happens it’s a moot point as everything they sell is with free postage anyway
Joe says
6:21 pm on April 30th, 2010
Yes I noticed that bit. What about those who don’t know their rights? Websites are supposed to inform customers up front of their rights. I admit it’s better than many Outlets who outright refuse to refund original P&P, but it’s still rather vague IMO and it may put the casual buyer off.
Chris Dawson says
6:28 pm on April 30th, 2010
The Distance Selling Regulations say nothing about being “supposed to inform customers up front of their rights”. They merely state if you don’t then the right to return defaults to three months and 7 days. By informing buyers of their rights this can be reduced to 7 working days.
As I said in the case of BT and refunding or not refunding delivery charges it’s irrelevant as they don’t charge for postage in the first place.
Joe says
10:38 pm on 30/04/2010
Section 3.1
“You must give your consumers certain information before they agree
to buy from you……..(viii) Information about your consumers’ right to cancel”
Section 3.10
“In all cases you must also give your consumers the following
information in a durable medium: when and how to exercise their rights under the DSRs to cancel”
Also every time you list a fixed price item on eBay you are told “You are legally obliged to inform consumers about their right of cancellation before the purchase.”
But yes you’re right it’s a moot point, firstly because it’s ‘free’ P&P and secondly because eBay couldn’t give a rodent’s posterior whether Outlets have proper return policies or not.
JP says
4:24 pm on 01/05/2010
BT have to have the worst customer service. They managed to charge me 2 years of broadband, and swipe £500 out of my account. Their foreign call centres are as easy to navigate as the lib dems manifesto
Richard says
9:16 pm on May 1st, 2010
Nothing but praise here for BT’s Business Broadband service, real 24/7 UK based support. It’s not cheap but like most things in life you get what you pay for.
Luke says
7:39 pm on 09/05/2010
”Nothing but praise here for BT’s Business Broadband service, real 24/7 UK based support. It’s not cheap but like most things in life you get what you pay for.”
I’m with Richard here, you get what you pay for.