eBay consider allowing UK postage surcharges

April 30, 2010

According to a post on the PowerSeller board eBay are considering enabling surcharging* for different regions within the UK. This has long been an issue for sellers of heavy or large items which can’t be sent via Royal Mail. There’s a considerable… Read more

BT becomes eBay’s newest Outlet Shop

April 30, 2010

BT are the latest big brand name to set up shop as an eBay Outlet, and I have to say I’m impressed. Unlike many of the Outlets, clearly BT are a time served eBay seller with over 55,000 feedback at 99.9% and a rating of 4.9 DSRs across the board -… Read more

eBay new home page concepts

April 29, 2010

eBay are considering new designs for the eBay home page, and have three design concepts which you can test and give feedback on. The first is a minimalist home page which focuses on lightning quick page-loading and making searching our site and… Read more

How to minimise buyer protection cases

April 29, 2010

Understandably there’s a lot of concern from sellers regarding the new Seller Performance measurements which will go live from September 20th this year. eBay will monitor both “Opened” and “Unresolved” cases and too many will affect your seller… Read more

Using Gumtree to sell local services

April 29, 2010

I’ve been talking about marketing online with a local garage, and he’s been amazed at how successful a few simple ideas have been. He already has a website (albeit not a great one, but he knows that and is planning to get it reworked) so I suggested… Read more

eBay’s plans for promoting Fashion Outlets

April 29, 2010

eBay are launching a multi-channel press and PR campaign to promote the new Fashion Outlet with the message “The clothes you love, direct from the brands you love”. The campaign will initially run from the 3rd May to the 30th June and will… Read more

eBay.co.uk Seller Release: Dispute measurement and new feedback tests

April 28, 2010

Introduction of Seller Ratings on Buyer Protection Cases The major change coming to eBay UK is similar to eBay.com and is the introduction of opened buyer cases as a measurement in seller performance. For the UK there’s an allowance of 0.5% of… Read more

CWU workers vote “Yes” to agreement with Royal Mail

April 27, 2010

Following the long running negotiations with the CWU, workers have voted to accept the deal agreed between the CWU executive and Royal Mail. This means that the strikes last winter are well and truly behind us and it’s business as usual for the… Read more

eBay.com Seller Release: Sellers to be measured on buyer disputes

April 27, 2010

The latest eBay.com Seller Release is out with the major change being yet more buyer based criteria for sellers to be ranked on along with more detailed item specifics and changes to some tools including buyer communications. Update: The UK… Read more

PayPal to launch in app payments on Android and iPhone

April 26, 2010

Good news for Google Android moblie phone users – it looks like Google are likely to open up their Android Market and allow PayPal payments in addition to Google Checkout for the purchase apps. In addition for both the Android and on the Apple… Read more

eSellerPro from a user’s point of view

April 25, 2010

Trevor Ginn formerly of Auctioning4U set up his online business Hello Baby in 2007, which trades on eBay, Amazon, Play.com as well as their own website. Having known the guys behind eSellerPro prior to starting his own business he chose to use them… Read more

[Updated] Liverpool postal workers stage unofficial strike

April 24, 2010

If you have parcels going with Royal Mail to the L1 and L3 districts, you need to know that staff there have walked out in a dispute with management, and that a RM spokesman has said this is “affecting deliveries” but that the company are in talks… Read more

Webinar: Best Practices for a Well-Designed Store that Converts

April 23, 2010

If you’re thinking of a new website (or of revamping your existing site) then there’s a ChannelAdvisor webinar on the 29th April which is a must attend. It aims to show how to create an effective home page that differentiates your site from the… Read more

Upgrades to eBay picture uploader for SYI form

April 23, 2010

eBay are due to update the picture uploader which is part of the Sell Your Item form over the next few days. In July this will mean retiring the enhanced picture uploader in July as most the features are migrated into the standard uploader. This… Read more

Seller Dashboard maintenance – 23rd-25th April

April 23, 2010

If you are checking your Seller Dashboard over the next few days the PowerSeller status page will probably be out of date as eBay are carrying out maintenance which will last until the 25th April. This won’t affect your PowerSeller standing or… Read more

eBay revenue up 9% for Q1 2010

April 22, 2010

photo credit: David Paul OhmereBay last night released results for the first quarter of 2010, with revenues of $2.2 billion, up 9% year on year; excluding Skype, revenue was up 18%. Net income rose 11% to $397.6m (£258m). President and CEO John… Read more

Online retailers must refund outward postage on returned goods

April 22, 2010

photo credit: visualdensityA German court has ruled that online retailers must refund outward postage when customers return goods under their right to cancel. The case involved German retailer Heinrich Heine, who argued that German law said they… Read more

Update: Iceland volcano Royal Mail delays

April 21, 2010

Royal Mail have issued an update on possible delays to mail caused by flight disruptions. The following information is correct as of the afternoon of 21st April: Special Delivery All guarantees are back in place for mail posted from 21st April… Read more

TameBay Morsels – 21/04/2010

April 21, 2010

Royal Mail services resumed Royal Mail have reinstated the Special Delivery guarantee following the re-opening of UK airspace and resumption of flights. Items posted from Wednesday 21st and onwards are expected to be delivered with no further… Read more

eBay seller convicted of shill bidding

April 20, 2010

An eBay seller may be fined up to £50,000 for shill bidding on his own auctions, reports The Sun. In the first case of its kind, the 39 year old Co. Durham man was found guilty of ten offences against consumer protection laws, each of which could… Read more

Outlet logos appear in search suggestions

April 19, 2010

Outlets have got another promotion slot on eBay – the search suggestion box which drops down with auto-complete suggestions. If you start typing (most!) eBay Outlet’s brand names the suggestions box now carries the relevant Outlet’s logo as an… Read more

Are you a PowerSeller – new requirements kick in

April 19, 2010

Sellers are waking up this morning to find out if they’ve retained, received or lost PowerSeller status for the first time since the new PowerSeller requirements came in. PowerSeller requirements now include the new minimum seller standards as well… Read more

Iceland volcano interupts International AND UK domestic services

April 16, 2010

With all airports now shut until at least 1am tomorrow morning it’s no surprise that Royal Mail and other courier’s International deliveries will be delayed. Royal Mail are for the near EU countries – Germany, France Belgium and the Netherlands -… Read more

eBay: Low cost vs Amazon: Premium service

April 15, 2010

That Royal Mail were one of the Platinum sponsors of ChannelAdvisor Catalyst was very apt. For me almost the whole two days of the conference revolved around postage discussions and presentations including the Royal Mail and Amazon presentations,… Read more

eBay Outlets get their logos in the Seller Info box

April 15, 2010

eBay have started rolling out Outlets’ logos on the site. They’re currently appearing in the seller info box on the view item page and (for those Outlets that qualify) replaces the “Top Rated Seller” text that appears on other eBay seller’s… Read more