The Mystery of the Missing Refund Button (solved)

A few people have been having problems over the last day or so refunding PayPal payments. The normal “refund” link at the bottom of the payment details page has gone – leaving some sellers thinking they were unable to refund at all. Fortunately, the link’s only moved: it’s now in the middle of the page just below the gross/net amounts received and PayPal fee. Don’t panic

8 Responses on "The Mystery of the Missing Refund Button (solved)"

1. 1
   Steve says:

   March 12, 2010 at 12:11 am

   I spotted this earlier – and also noticed that I had to input an invoice number reference?
   • 1.1
     Sue Bailey says:

     March 12, 2010 at 12:33 am

     I’ve got “Invoice Number (optional):”, Steve – is that what you’re seeing? Was assuming it was for seller’s own ref.
2. 2
   JohnC says:

   March 12, 2010 at 8:07 am

   Isn’t it to deal with the situation where a business buyer has specified a Purchase Order number? A refund then can be more easily accounted against that number.
3. 3
   Dave says:

   March 13, 2010 at 12:34 am

   This hasn’t got anything to do with the missing about me pages has it..lol

   I presume this is ebay.com it all looks so different
   • 3.1
     Sue Bailey says:

     March 13, 2010 at 1:20 am

     No, it’s PayPal.
4. 4
   David Brackin says:

   March 14, 2010 at 10:27 am

   I’ve noticed a few refunds where we could only do a 100% refund (and they weren’t pending echeques).
   • 4.1
     Gill says:

     March 15, 2010 at 8:06 am

     I think this happens where the buyer used a money off voucher when purchasing. There seem to be quite a few ebay vouchers flying around recently (I’ve had a couple anyway)
5. 5
   Bigpoppa says:

   March 14, 2010 at 8:16 pm

   We had a buyer make a purchase, choose to pay via “credit card” they then realised that it doesn’t take payment automatically so they “sent” us a payment for the item price via the Paypal send payment link.

   We didn’t know any of this, until buyer chased for item…