The Mystery of the Missing Refund Button (solved)
11/03/2010 at 21:19
A few people have been having problems over the last day or so refunding PayPal payments. The normal “refund” link at the bottom of the payment details page has gone – leaving some sellers thinking they were unable to refund at all. Fortunately, the link’s only moved: it’s now in the middle of the page just below the gross/net amounts received and PayPal fee. Don’t panic 
Steve says
12:11 am on 12/03/2010
I spotted this earlier – and also noticed that I had to input an invoice number reference?
Sue Bailey says
12:33 am on March 12th, 2010
I’ve got “Invoice Number (optional):”, Steve – is that what you’re seeing? Was assuming it was for seller’s own ref.
JohnC says
8:07 am on 12/03/2010
Isn’t it to deal with the situation where a business buyer has specified a Purchase Order number? A refund then can be more easily accounted against that number.
Dave says
12:34 am on 13/03/2010
This hasn’t got anything to do with the missing about me pages has it..lol
I presume this is ebay.com it all looks so different
Sue Bailey says
1:20 am on March 13th, 2010
No, it’s PayPal.
David Brackin says
10:27 am on 14/03/2010
I’ve noticed a few refunds where we could only do a 100% refund (and they weren’t pending echeques).
Gill says
8:06 am on March 15th, 2010
I think this happens where the buyer used a money off voucher when purchasing. There seem to be quite a few ebay vouchers flying around recently (I’ve had a couple anyway)
Bigpoppa says
8:16 pm on 14/03/2010
We had a buyer make a purchase, choose to pay via “credit card” they then realised that it doesn’t take payment automatically so they “sent” us a payment for the item price via the Paypal send payment link.
We didn’t know any of this, until buyer chased for item…