Comments on: Is this really the best eBay has to offer? http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html eBay & ecommerce made easy Sun, 12 Feb 2012 08:10:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Mark http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-57168 Mark Mon, 08 Mar 2010 18:10:58 +0000 http://tamebay.com/?p=11522#comment-57168 Whilst this is possible, having to pay the import duty (+ fedex international shipping and customs handling fees) would result in higher costs than if they shipped from within the UK. Whilst this is possible, having to pay the import duty (+ fedex international shipping and customs handling fees) would result in higher costs than if they shipped from within the UK.

]]> By: Steve Antony Williams http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-57081 Steve Antony Williams Sun, 07 Mar 2010 11:47:46 +0000 http://tamebay.com/?p=11522#comment-57081 Embiggen ? Is that a cromulant word ?? :mrgreen: Embiggen ? Is that a cromulant word ?? :mrgreen:

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56841 Sue Bailey Fri, 05 Mar 2010 10:57:44 +0000 http://tamebay.com/?p=11522#comment-56841 It's possible - according to the seller's shipping page, they ship everything via Fedex. IIRC when a Fedex parcel gets stopped for customs, they pay the import duty, deliver the parcel and request payment from the recipient normally - but I believe you can set this to have any customs charges billed to the sender instead. It’s possible – according to the seller’s shipping page, they ship everything via Fedex. IIRC when a Fedex parcel gets stopped for customs, they pay the import duty, deliver the parcel and request payment from the recipient normally – but I believe you can set this to have any customs charges billed to the sender instead.

]]> By: Bryn http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56840 Bryn Fri, 05 Mar 2010 10:47:27 +0000 http://tamebay.com/?p=11522#comment-56840 I was wondering the same... I was wondering the same…

]]> By: Jon http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56838 Jon Fri, 05 Mar 2010 10:02:48 +0000 http://tamebay.com/?p=11522#comment-56838 What is very interesting is the fact that this listing was removed but the seller has an identical listing with the links to Twitter, Facebook etc still present. In fact the seller has 27 active listings & every one has the same outside liks. Unless ebay are completely stuipid they would have checked the sellers remaining listings & ended them as well. This is obviously favouritism on their part. What is very interesting is the fact that this listing was removed but the seller has an identical listing with the links to Twitter, Facebook etc still present. In fact the seller has 27 active listings & every one has the same outside liks. Unless ebay are completely stuipid they would have checked the sellers remaining listings & ended them as well. This is obviously favouritism on their part.

]]> By: Lino http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56832 Lino Fri, 05 Mar 2010 09:20:31 +0000 http://tamebay.com/?p=11522#comment-56832 Likewise. Some of the DOTD are terrible. They were a nice feature initially, but now all eBay are left with is sellers desperate to shift unwanted stock. It needs to be seriously re-thought. Or scrapped. Likewise.

Some of the DOTD are terrible. They were a nice feature initially, but now all eBay are left with is sellers desperate to shift unwanted stock. It needs to be seriously re-thought. Or scrapped.

]]> By: whirly http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56829 whirly Fri, 05 Mar 2010 07:44:09 +0000 http://tamebay.com/?p=11522#comment-56829 "Buyers are not liable for Customs or VAT as these would be covered within the sellers internal process" How does that work then, unless the seller marks it as a gift and undervalues the package. I am struggling to be sold that line. “Buyers are not liable for Customs or VAT as these would be covered within the sellers internal process”

How does that work then, unless the seller marks it as a gift and undervalues the package. I am struggling to be sold that line.

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56821 Sue Bailey Thu, 04 Mar 2010 18:45:04 +0000 http://tamebay.com/?p=11522#comment-56821 Further comment from James: http://forums.ebay.co.uk/thread.jspa?threadID=1100291374&start=40 basically (correctly) outlining the circumstances in which sellers may charge B2C customers a restocking fee. Doesn't appear to bear any relationship to the T&Cs as laid on for this listing, however. Further comment from James:
http://forums.ebay.co.uk/thread.jspa?threadID=1100291374&start=40
basically (correctly) outlining the circumstances in which sellers may charge B2C customers a restocking fee.

Doesn’t appear to bear any relationship to the T&Cs as laid on for this listing, however.

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56820 Sue Bailey Thu, 04 Mar 2010 18:39:26 +0000 http://tamebay.com/?p=11522#comment-56820 <i>When the vetting took place Singapore probably wasn’t mentioned </i> Is that just an assumption, or do you have information to back it up, Paul? If so, that puts an even more interesting slant on things. When the vetting took place Singapore probably wasn’t mentioned
Is that just an assumption, or do you have information to back it up, Paul? If so, that puts an even more interesting slant on things.

]]> By: Paul Mellors http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56819 Paul Mellors Thu, 04 Mar 2010 18:29:20 +0000 http://tamebay.com/?p=11522#comment-56819 In fairness to EBay, this was an Irish registered seller. When the vetting took place Singapore probably wasn't mentioned and in all fairness the sales in one way or another ended. We all make mistakes in Business, I am sure that the DOTD team at EBay got their knuckles rapped for this one and wont do it again. Still does not mean that it is right and I have to agree that it should not have happened with such a high profile listing on such a big site. In fairness to EBay, this was an Irish registered seller. When the vetting took place Singapore probably wasn’t mentioned and in all fairness the sales in one way or another ended.

We all make mistakes in Business, I am sure that the DOTD team at EBay got their knuckles rapped for this one and wont do it again.

Still does not mean that it is right and I have to agree that it should not have happened with such a high profile listing on such a big site.

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56818 Sue Bailey Thu, 04 Mar 2010 18:20:54 +0000 http://tamebay.com/?p=11522#comment-56818 James has posted some further details here: http://forums.ebay.co.uk/thread.jspa?threadID=1100291374&start=36 For those who are unable to access the PSB: <i>So there's a few points in this thread I can address and some I cannot as I cannot discuss member accounts. Please note the items have been ended. The listings were reviewed last night and vetted appropriately however automated seller process reset the listing and the changes were not carried forward. Unfortunately this resulted in the listing being removed. Contact in english: not sure why that's an issue? It's not something you usually see granted but still not illegal. Restocking fees are legal under DSR when Seller's go beyond the mininum DSR requirement of 7 days. This was confirmed by our legal team. The business address is clearly visible in the FAQ, a shop page. Buyers are not liable for Customs or VAT as these would be covered within the sellers internal process Returns are handled within the UK. Facebook links are not allowed under links policy. Unfortunately the upshot is that the technical systems in place undid the vetting work done (some of you will choose to believe this, some won't) however not all of the issues raised were related to that, and while they weren't all "illegal" as the thread makes them out they are under review with the Deals Team at this time. </i> One has to wonder if this is the case, why the seller doesn't mention it. If I were shipping from Singapore, registered in Ireland but had a UK returns address, I would make a big thing of it so my customers felt reassured. If I only charged a restocking fee when my customers went over the free returns period I offered, I wouldn't <a href="http://stores.shop.ebay.co.uk/creative-labs-uk/Return-Policy.html" rel="nofollow">say</a> "We will only accept remorse purchase for a refund or faulty product for a replacement within 14 days upon receiving the item. Remorse purchase should be in an unopened and re-saleable condition. Please understand that an administration fee of £5 will be charged to process the refund. If the product or box has been opened, the returns are subject to a 10% restocking fee or a fee of £7, whichever is higher." which looks like 1) change of mind returns have to be resaleable, contrary to DSRs. 2) all returns will be charged £5, even faulty goods: contrary to DSRs 3) restocking fees will be charged even when goods returned in the 14 day return period offered if they've been opened: contrary to DSRs. If I were shipping from Singapore and had a system in place to ensure no customs charges would be levied, I would have that in huge letters on my listings. But then, I'm not running a DotD... James has posted some further details here:
http://forums.ebay.co.uk/thread.jspa?threadID=1100291374&start=36

For those who are unable to access the PSB:

So there’s a few points in this thread I can address and some I cannot as I cannot discuss member accounts. Please note the items have been ended. The listings were reviewed last night and vetted appropriately however automated seller process reset the listing and the changes were not carried forward. Unfortunately this resulted in the listing being removed.

Contact in english: not sure why that’s an issue? It’s not something you usually see granted but still not illegal.

Restocking fees are legal under DSR when Seller’s go beyond the mininum DSR requirement of 7 days. This was confirmed by our legal team.

The business address is clearly visible in the FAQ, a shop page.

Buyers are not liable for Customs or VAT as these would be covered within the sellers internal process

Returns are handled within the UK.

Facebook links are not allowed under links policy.

Unfortunately the upshot is that the technical systems in place undid the vetting work done (some of you will choose to believe this, some won’t) however not all of the issues raised were related to that, and while they weren’t all “illegal” as the thread makes them out they are under review with the Deals Team at this time.

One has to wonder if this is the case, why the seller doesn’t mention it.

If I were shipping from Singapore, registered in Ireland but had a UK returns address, I would make a big thing of it so my customers felt reassured.

If I only charged a restocking fee when my customers went over the free returns period I offered, I wouldn’t say “We will only accept remorse purchase for a refund or faulty product for a replacement within 14 days upon receiving the item. Remorse purchase should be in an unopened and re-saleable condition. Please understand that an administration fee of £5 will be charged to process the refund. If the product or box has been opened, the returns are subject to a 10% restocking fee or a fee of £7, whichever is higher.” which looks like 1) change of mind returns have to be resaleable, contrary to DSRs.
2) all returns will be charged £5, even faulty goods: contrary to DSRs
3) restocking fees will be charged even when goods returned in the 14 day return period offered if they’ve been opened: contrary to DSRs.

If I were shipping from Singapore and had a system in place to ensure no customs charges would be levied, I would have that in huge letters on my listings.

But then, I’m not running a DotD…

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56817 Sue Bailey Thu, 04 Mar 2010 18:15:28 +0000 http://tamebay.com/?p=11522#comment-56817 <i>they get a polite request to change things. </i> In an ideal world for a first offence, that would happen to all of us I think. they get a polite request to change things.

In an ideal world for a first offence, that would happen to all of us I think.

]]> By: Joe http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56816 Joe Thu, 04 Mar 2010 18:10:49 +0000 http://tamebay.com/?p=11522#comment-56816 Yup I agree 100% (although he did use the word 'pulled'), which is why I'm always banging the drum about Outlets. When they have dodgy listings, they don't get pulled in the same way that regular sellers' listings get pulled, they get a polite request to change things. I really really want DOTD to work, but sadly there's no control or consistency. Yup I agree 100% (although he did use the word ‘pulled’), which is why I’m always banging the drum about Outlets. When they have dodgy listings, they don’t get pulled in the same way that regular sellers’ listings get pulled, they get a polite request to change things.

I really really want DOTD to work, but sadly there’s no control or consistency.

]]> By: Sue Bailey http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56815 Sue Bailey Thu, 04 Mar 2010 18:02:00 +0000 http://tamebay.com/?p=11522#comment-56815 Might have been ended early, but they weren't pulled, Joe - the listings are still there, just ended. Or at least, not pulled in the normal eBay definition of pulled - made unavailable, "this item number doesn't exist", yada yada - anyway. I'd also like to know if buyers have been emailed re. listing cancellation, as they normally are if a listing has been pulled? James' comment here if you have a PSB sign-in http://forums.ebay.co.uk/thread.jspa?threadID=1100291407&start=7 Might have been ended early, but they weren’t pulled, Joe – the listings are still there, just ended. Or at least, not pulled in the normal eBay definition of pulled – made unavailable, “this item number doesn’t exist”, yada yada – anyway. I’d also like to know if buyers have been emailed re. listing cancellation, as they normally are if a listing has been pulled?

James’ comment here if you have a PSB sign-in
http://forums.ebay.co.uk/thread.jspa?threadID=1100291407&start=7

]]> By: Joe http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56814 Joe Thu, 04 Mar 2010 17:54:56 +0000 http://tamebay.com/?p=11522#comment-56814 James (the eBay community manager) has just hinted that the listing from Singapore was pulled. James (the eBay community manager) has just hinted that the listing from Singapore was pulled.

]]> By: john http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56810 john Thu, 04 Mar 2010 17:24:15 +0000 http://tamebay.com/?p=11522#comment-56810 This is not the first time that this has happened and it wont be the last . I.M.H.O ebay has a check to make sure that everything is ok before its listed and when the seller is told that its perfect , they then change it to suit themselves .It would only take 2 minutes to check it when it goes live but ebay appears to have better things to do .Some D.O.T.D's are good value and i have purchased quite a few myself but like certain outlets , they break one rule after another . I could name at least 5 in the past 2 weeks that broke rules but ebay are happy enough while the money is rolling in . Yesterdays for example had 2 websites in the description , others dont have business details , others can get bad feedback and can start over and others post from outside the U.K . Certain outlets can get loads of complaints , shill bid ( which can be proved very easily ) and refuse to sell if the auction price isnt high enough but thats the way ebay wants to go .Its not a route i would go down but then i am only a humble seller. This is not the first time that this has happened and it wont be the last . I.M.H.O ebay has a check to make sure that everything is ok before its listed and when the seller is told that its perfect , they then change it to suit themselves .It would only take 2 minutes to check it when it goes live but ebay appears to have better things to do .Some D.O.T.D’s are good value and i have purchased quite a few myself but like certain outlets , they break one rule after another . I could name at least 5 in the past 2 weeks that broke rules but ebay are happy enough while the money is rolling in . Yesterdays for example had 2 websites in the description , others dont have business details , others can get bad feedback and can start over and others post from outside the U.K .
Certain outlets can get loads of complaints , shill bid ( which can be proved very easily ) and refuse to sell if the auction price isnt high enough but thats the way ebay wants to go .Its not a route i would go down but then i am only a humble seller.

]]> By: JohnC http://tamebay.com/2010/03/is-this-really-the-best-ebay-has-to-offer.html#comment-56809 JohnC Thu, 04 Mar 2010 17:23:59 +0000 http://tamebay.com/?p=11522#comment-56809 Strangely the deal is now sold out, though looking at completed items would suggest that not all the initial stock has been sold. Strangely the deal is now sold out, though looking at completed items would suggest that not all the initial stock has been sold.

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