Comments on: eBay UK’s feedback trial continues

By: DBL

DBL — Sat, 20 Mar 2010 18:38:17 +0000

At one time it a buyer wielded a stick that left a red dot, now a buyer wields a big stick that can affect a sellers livelihood, one that can affect a business.

Too much power can be a bad thing, buyers can now extort far more in their threats of bad feedback, to the sellers’ detriment should they refuse to give in.

I had a buyer wanting me to send free goods in return for good feedback rather than return an item she was unhappy with, she had already purchased the second item before she asked. PS support gave advice throughout but they could not guarantee to remove bad FB if she left it.

I totally agree with Whirly simplicity is key.

By: northumbrian

northumbrian — Fri, 12 Mar 2010 08:47:28 +0000

agreed

By: Sue Bailey

Sue Bailey — Thu, 11 Mar 2010 23:42:38 +0000

I didn’t say “eBay can’t”. North, you know as well as I do how good their track record is at enforcing policies that don’t directly impact their bottom line.

By: Gerry007

Gerry007 — Thu, 11 Mar 2010 23:34:09 +0000

Sue.
Oh, I agree….

In this case Paypal were not involved as he never claimed anything, JUST A NEG for us as we stood up for our rights.

However, Ebay did nothing to to assist & allowed the feedback to stand. Even though what was written was factually incorrect!!……….

By: Sue Bailey

Sue Bailey — Thu, 11 Mar 2010 21:09:21 +0000

In fairness to PayPal*, Gerry, that’s your buyer being difficult, not PayPal. If he filed a SNAD with PP, they’d make him send it back.

* NEVER thought I’d see myself write that

By: Gerry007

Gerry007 — Thu, 11 Mar 2010 21:06:33 +0000

Our own T&C’s don’t really mean much, when Paypal just ride rough shot over it all.

A customer said to us recently ‘don’t tell me your T&C, I don’t care, I will not return the item for credit, I just want my money back. I don’t care if you don’t believe me, as I know how ebay works’.

Sadly, that about sums it up…On ebay the buyer is king & is wholly supported by ebay. The seller is treated as the ‘less than honest trader’ and although paying good (and High) fees to ebay, support is not really there when needed.

By: Gerry007

Gerry007 — Thu, 11 Mar 2010 20:58:12 +0000

Yep, But then they could’nt use the DSR scores to hang a carrot over the PS discounts….

Banging up the profits eh, ebay!!!!

By: Bunchy

Bunchy — Wed, 10 Mar 2010 08:23:13 +0000

can’t = won’t, sorted.

By: northumbrian

northumbrian — Wed, 10 Mar 2010 08:12:24 +0000

a perfectly reasonable idea,
splitting hairs saying it cant be enforced ,

ebay can do these things if they have the will
such as paying in cash is just about a thing of the past now

By: northumbrian

northumbrian — Wed, 10 Mar 2010 08:07:56 +0000

a stroke of genius removing the ability to leave negs for buyers,

leaving a neg for a buyer never acheived anything ,other than the possibility ,that buyer never spent its money on ebay again